Senior Information Security Analyst

• Sep 2021 - Present

Microsoft Defender Microsoft Defender

Information Security Engineer

• Sep 2018 - Aug 2021

Diagnose security issues, design and develop solutions.

Information Security Analyst

• Oct 2017 - Sep 2018

Information Security Analyst

• Oct 2016 - Oct 2017

Helpdesk Administrator

• May 2016 - Jul 2016

Sr. Associate Systems Administrator

• Nov 2015 - May 2016

Systems Administrator (Contract)

• Dec 2014 - Nov 2015

Technical Support Analyst

• Apr 2013 - Dec 2014

Technical Support Analyst (Contract)

• Sep 2012 - Apr 2013

IT Field Technician (Contract)

• Apr 2012 - Jul 2012

-- Operated the helpdesk for 300 Windows XP desktops and multiple Windows Server 2003 servers. Troubleshoot hardware and software issues for non-technical customer support personnel. Manage Active Directory user accounts and computer accounts. Use Enterprise Manager to manage access to Crystal Reports and the Aspect automatic call distributor. Use asset inventory software to track the company's information technology equipment. -- Operated the helpdesk for 300 Windows XP desktops and multiple Windows Server 2003 servers. Troubleshoot hardware and software issues for non-technical customer support personnel. Manage Active Directory user accounts and computer accounts. Use Enterprise Manager to manage access to Crystal Reports and the Aspect automatic call distributor. Use asset inventory software to track the company's information technology equipment.

Technician

• May 2011 - Apr 2012

-- Performed installation, maintenance, and repair of Windows-based and none Windows-based cost recovery devices, which are networked devices that track usage statistics and require user authentication. Accessed clients' Windows-based Equitrac services to install and configure new devices. Configured network protocols and firmware of each unit. Configured and tested the device to ensure that it worked with high volume copiers. -- Performed installation, maintenance, and repair of Windows-based and none Windows-based cost recovery devices, which are networked devices that track usage statistics and require user authentication. Accessed clients' Windows-based Equitrac services to install and configure new devices. Configured network protocols and firmware of each unit. Configured and tested the device to ensure that it worked with high volume copiers.

Loss Prevention Officer

• Apr 2010 - Jan 2012

Responsible for maintaining electronic security and emergency response within a large corporate account. Responsible for maintaining electronic security and emergency response within a large corporate account.

Technology Service Manager

• Jan 2006 - Feb 2010

Trained technicians to sell, diagnose, and repair desktop computers, laptop computers, and other technology products. Trained technicians in upgrades, diagnostics, and an effective ticketing system for computers and computer hardware. Configured the following brands of switches, routers, and other routing equipment: Netgear, D-Link, and Cisco. Installed and configured Windows Operating systems on desktops and laptops. Upgraded desktops and laptops from Windows XP and Windows Vista to Windows 7. Show less

General Manager

• Mar 2003 - Nov 2005

Assumed full responsibility for the day-to-day operations of one Domino’s Pizza unit. Responsibilities included controlling every aspect of profit and loss Assumed full responsibility for the day-to-day operations of one Domino’s Pizza unit. Responsibilities included controlling every aspect of profit and loss

Security Officer

• Jun 2001 - Mar 2003

Responsible for maintaining electronic and physical security in a large corporate account. Responsible for maintaining electronic and physical security in a large corporate account.