Stephen J.
Advisory Specialist at birdie- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Google Analytics Certification
GoogleSep, 2022- Nov, 2024
Experience
-
Birdie
-
United Kingdom
-
Hospitals and Health Care
-
1 - 100 Employee
-
Advisory Specialist
-
Jan 2023 - Present
Passionate about helping UK care providers through person-centric, intuitive care advice. We are an ageing population that is getting sicker, and there is a health & social care crisis the government perpetually neglects. Passionate about helping UK care providers through person-centric, intuitive care advice. We are an ageing population that is getting sicker, and there is a health & social care crisis the government perpetually neglects.
-
-
-
CGI
-
Canada
-
IT Services and IT Consulting
-
700 & Above Employee
-
Software Administrator
-
Mar 2020 - Jan 2023
Working on a team of 8 engineers in a hybrid setting, our client has a user database of 5000. We use MS Teams to discuss our options and decide on best practices for problems we encounter working within a shared service environment. Daily tasks are all IT-related and involve: • Successfully prioritising a demanding caseload to achieve the best outcome for the client by adhering to strict SLAs and KPIs. Effectively mitigating IT-related problems for a user- database of 5000 users in-house… Show more Working on a team of 8 engineers in a hybrid setting, our client has a user database of 5000. We use MS Teams to discuss our options and decide on best practices for problems we encounter working within a shared service environment. Daily tasks are all IT-related and involve: • Successfully prioritising a demanding caseload to achieve the best outcome for the client by adhering to strict SLAs and KPIs. Effectively mitigating IT-related problems for a user- database of 5000 users in-house and the entirety of the UK on the front-end DBS websites, requiring me to work under immense pressure to targets and deadlines. • Exploring GA4 data to track customer journeys through the client’s public websites to analyse UI performance for customers and identify regions on a customer journey to improve. • Liaising with third-party suppliers & connecting with different departments, building relationships quickly and effectively, positively impacting the client and their end users. • Adhering to strict SLAs & KPIs is very time sensitive as we are sometimes required to complete tasks within one hour, making me used to handling pressure regularly. Ultimately this role has changed a lot since I started and has taught me discipline; I have learned to become adaptable, face adversity and continue to give still everything to the company, making me think on my feet and learning to solve problems you can only learn through gathering experience in a pressured environment. Helping colleagues and customers solve their problems whilst working in a successful team. Show less Working on a team of 8 engineers in a hybrid setting, our client has a user database of 5000. We use MS Teams to discuss our options and decide on best practices for problems we encounter working within a shared service environment. Daily tasks are all IT-related and involve: • Successfully prioritising a demanding caseload to achieve the best outcome for the client by adhering to strict SLAs and KPIs. Effectively mitigating IT-related problems for a user- database of 5000 users in-house… Show more Working on a team of 8 engineers in a hybrid setting, our client has a user database of 5000. We use MS Teams to discuss our options and decide on best practices for problems we encounter working within a shared service environment. Daily tasks are all IT-related and involve: • Successfully prioritising a demanding caseload to achieve the best outcome for the client by adhering to strict SLAs and KPIs. Effectively mitigating IT-related problems for a user- database of 5000 users in-house and the entirety of the UK on the front-end DBS websites, requiring me to work under immense pressure to targets and deadlines. • Exploring GA4 data to track customer journeys through the client’s public websites to analyse UI performance for customers and identify regions on a customer journey to improve. • Liaising with third-party suppliers & connecting with different departments, building relationships quickly and effectively, positively impacting the client and their end users. • Adhering to strict SLAs & KPIs is very time sensitive as we are sometimes required to complete tasks within one hour, making me used to handling pressure regularly. Ultimately this role has changed a lot since I started and has taught me discipline; I have learned to become adaptable, face adversity and continue to give still everything to the company, making me think on my feet and learning to solve problems you can only learn through gathering experience in a pressured environment. Helping colleagues and customers solve their problems whilst working in a successful team. Show less
-
-
-
Tata Consultancy Services
-
India
-
IT Services and IT Consulting
-
700 & Above Employee
-
IT Analyst
-
Jul 2015 - Mar 2020
As an IT Analyst working for Tata Consultancy Services, I served as a solution specialist responsible for solving IT-related issues for an extensive database of users. My primary role was to provide support to government clients. Some of my key responsibilities included: • Troubleshooting and resolving technical issues related to hardware, software, and networks. • Providing technical assistance and support to end users. • Identifying and documenting problems and resolutions… Show more As an IT Analyst working for Tata Consultancy Services, I served as a solution specialist responsible for solving IT-related issues for an extensive database of users. My primary role was to provide support to government clients. Some of my key responsibilities included: • Troubleshooting and resolving technical issues related to hardware, software, and networks. • Providing technical assistance and support to end users. • Identifying and documenting problems and resolutions promptly. • Working with team members and other departments to coordinate and resolve issues. • Maintaining and updating knowledge of current and emerging technologies. I am highly skilled in problem-solving and customer service, with a solid ability to communicate effectively with technical and non-technical audiences. Show less As an IT Analyst working for Tata Consultancy Services, I served as a solution specialist responsible for solving IT-related issues for an extensive database of users. My primary role was to provide support to government clients. Some of my key responsibilities included: • Troubleshooting and resolving technical issues related to hardware, software, and networks. • Providing technical assistance and support to end users. • Identifying and documenting problems and resolutions… Show more As an IT Analyst working for Tata Consultancy Services, I served as a solution specialist responsible for solving IT-related issues for an extensive database of users. My primary role was to provide support to government clients. Some of my key responsibilities included: • Troubleshooting and resolving technical issues related to hardware, software, and networks. • Providing technical assistance and support to end users. • Identifying and documenting problems and resolutions promptly. • Working with team members and other departments to coordinate and resolve issues. • Maintaining and updating knowledge of current and emerging technologies. I am highly skilled in problem-solving and customer service, with a solid ability to communicate effectively with technical and non-technical audiences. Show less
-
-
Education
-
2011 - 2014
Edge Hill University
Bachelor of Science - BS, Computer Engineering
Community
