Experience

A&I Distributors
• United States
• Wholesale
• 1 - 100 Employee
• Operations Manager

  • May 2023 - Present


WonderFold Wagon

• United States
• Retail

• Operations Manager

  • Sep 2020 - Apr 2023

  Actively managed back-end operations and growth capacity of a start-up ecommerce business. Enabled the expansion of the business from monthly net sales of $85,000 to over $2.6 million at its highest point and from 6 employees to 25+. Effected meaningful organizational and procedural changes in key areas of human resources, operations, and customer service. ● Developed and implemented concrete SKU-system for entire product line including 400+ RPM parts ● Implemented and maintained warehousing organization for over 1000+ SKUs ● Developed high-level ZenDesk reporting re: customer service issues, parts usage, CSR efficiency, etc. ● Planned and executed full corporate move to and organization of new 30,000 ft2 warehouse ● Primary arbiter for all management issues ● Advanced level quality control and end-point customer service escalation and resolution ● Hands on product development coupled with new feature evaluation and inclusion ● Development and delegation of the maintenance of numerous tracking spreadsheets ● Coordination of all human resource related concerns including handbook development and implementation, timesheet tracking and approvals, job description development, hiring, firing, reviews, warnings, and health insurance administration Show less



Bliss Tubs

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• General Manager

  • Aug 2009 - Mar 2020

  Actively engaged in all business aspects of walk-in bathtub operation including assembly, warehousing, sales, marketing and distribution to dealers across the contiguous United States; producing $3 million in annual revenue. Progressed in job title from part-time administrative assistant to production assistant to purchasing manager to office manager and bookkeeper, and finally, to operations manager. Responsible for maintaining and managing all business activities in the owner’s absence. Responsibilities included: ● Supervision of bookkeeper and advanced level QuickBooks troubleshooting ● Business to business sales via telephone and in-person ● Detailed client training on product, job-costing, marketing, and sales ● Maintain in-depth and close vendor relationships in conjunction w/purchasing manager ● Evaluation and presentation of new potential marketing avenues for increased sales and brand recognition on both a local and national level including the oversight of the development of two brand new websites which increased web traffic nearly 500% ● Incorporated numerous improvements to both production and shipping processes ● Trade show attendance as well as booth-manning and sales ● Increasingly effective in-home & showroom construction sales ● Local construction project management in coordination with contractors and salesman ● Advanced level quality control and end-user/contractor troubleshooting & resolution ● Hands on product development coupled with new feature evaluation and inclusion ● Cost-benefit/margin analyses of both potential marketing and production projects ● Price evaluation, setting, and implementation with owner approval ● Coordination and delegation of the maintenance of numerous tracking spreadsheets ● Coordination of all human resource related concerns including hiring, firing, reviews, warnings, payroll, and health insurance administration ● Personal assistance to owner on workers compensation, tax and other business audits Show less