Stephen Hays

Chief Operations Officer at Dinner Delivered
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Contact Information
us****@****om
(386) 825-5501
Location
Ooltewah, Tennessee, United States, US

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Credentials

  • ServSafe Alcohol
    Tennessee Alcoholic Beverage Commission
    Oct, 2020
    - Nov, 2024
  • Teacher Of Art - Secondary 7-12
    The University of Tennessee at Chattanooga
    Jul, 2009
    - Nov, 2024
  • Teacher Of English
    The University of Tennessee at Chattanooga
    Jul, 2009
    - Nov, 2024

Experience

  • Dinner Delivered
    • United States
    • Food & Beverages
    • 1 - 100 Employee
    • Chief Operations Officer
      • Feb 2010 - Present

      The dispatch and customer support team has successfully serviced hundreds of thousands of delivery and takeout orders for our restaurant partners. - Managing a team of extensively trained dispatchers and customer service agents to service growing clientele. - Driving growth through business-to-business sales to expand clientele and drive expansion. - Creating and implementing standard operating procedures and training systems to ensure top notch performance and customer service standards. - Developing and maintaining key performance indicators as a system to track productivity and drive internal operational efficiency while improving workplace culture and team satisfaction. - Creating action plans and executing long term business strategies to adapt to economic trends, fluctuating market conditions, and to boost profitability. Show less

  • Hamilton County Department of Education
    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • Student Teacher
      • Sep 2007 - Jan 2010

      Performed Instruction and Internal Procedures to maintain Order and Education in Tennessee and Georgia High School class rooms. Performed Instruction and Internal Procedures to maintain Order and Education in Tennessee and Georgia High School class rooms.

Education

  • The University of Tennessee at Chattanooga
    Bachelor of Secondary Education in English and Art, English Language and Literature, General
    2006 - 2009
  • Chattanooga State Community College
    General Eduacation, Art/Art Studies, General
    2003 - 2006
  • East Ridge High School
    1999 - 2003

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