Stephen Gray
Partner Success Manager at Tackle.io- Claim this Profile
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English Native or bilingual proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Credentials
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Microsoft Azure Fundamentals (AZ-900) Cert Prep: 1 Cloud Concepts
LinkedInAug, 2023- Nov, 2024 -
Microsoft Azure Fundamentals (AZ-900) Cert Prep: 2 Azure Architecture and Security
LinkedInAug, 2023- Nov, 2024 -
Lean Six Sigma White Belt Certification
Management & Strategy InstituteAug, 2021- Nov, 2024 -
Expert Level Microsoft Retail Consultant
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MSI Ambassador
Management & Strategy Institute
Experience
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Tackle.io
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United States
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Software Development
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100 - 200 Employee
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Partner Success Manager
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Jun 2023 - Present
Managing Partner Co-Sell operations to achieve revenue goals via Marketplace (AWS, Azure, Google Cloud Platform). Ensur-ing operations follow established service level agreements while taking the lead on educating partners in the co-sell pro-gram. Handling escalations and continuously monitoring data to improve the customer’s experience. Collaborating closely with Data and Communication Specialist to ensure highest quality of service to our partners.
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Cloud Marketplace Architect
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Jan 2022 - Jun 2023
Guided at least 50 software companies to have a presence on the cloud marketplaces (AWS, Azure, Google Cloud Platform). Simplifies the listing process and eliminates the need to dedicate engineers to learn and continually manage the technical aspects of the cloud marketplaces. Helping software providers leverage our zero-engineering platform which reduces the time to list and sell their products on these cloud marketplaces. Trusted advisor and go-to-market expert.
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Yardi
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United States
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Software Development
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700 & Above Employee
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Senior Technical Account Manager
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Jul 2020 - Jan 2022
Top performer through assessment of skills, experience, attitude, teamwork, and professionalism. Supporting multiple products including expanding into all housing types, escalation point for several topics hard/soft skill related. Maintaining relationship with clients being onboarded while also enriching the company by conducting internal training/employee “Nest” program, Handling client escalations/reassignments directly and resolving all of their concerns. Working closely with management… Show more Top performer through assessment of skills, experience, attitude, teamwork, and professionalism. Supporting multiple products including expanding into all housing types, escalation point for several topics hard/soft skill related. Maintaining relationship with clients being onboarded while also enriching the company by conducting internal training/employee “Nest” program, Handling client escalations/reassignments directly and resolving all of their concerns. Working closely with management, sales, and multiple parties to build workflows for brand new products.
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Technical Account Manager
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Jun 2018 - Jul 2020
Specializing in implementation of new residential portfolios. Conducting weekly meetings with executives to train them on system procedures to ensure project completion. Coordinating with Project Manager to ensure deadlines are met as most modules in Yardi depend on core functionality. Developed curriculum for new hires to local office involving live instruction of various topics pertaining to system setup and functionality. Local leader in training efforts of internal employees to achieve… Show more Specializing in implementation of new residential portfolios. Conducting weekly meetings with executives to train them on system procedures to ensure project completion. Coordinating with Project Manager to ensure deadlines are met as most modules in Yardi depend on core functionality. Developed curriculum for new hires to local office involving live instruction of various topics pertaining to system setup and functionality. Local leader in training efforts of internal employees to achieve system efficiency. Subject matter expert to several topics including soft skills such as customer service.
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Associate Technical Account Manager
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May 2016 - Jun 2018
Providing dedicated technical, implementation, and consultative support to clients; Researching, analyzing, and resolving software issues, meeting SLA standards daily, maintaining relationships with multiple clients.
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ACTIVE Network
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United States
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Software Development
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500 - 600 Employee
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Technical Consultant
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Apr 2015 - Apr 2016
• Delivering solutions by identifying problems for clients including enterprise level organizations, researching answers, and guiding users through corrective steps, cross-training in newly acquired company products educating clients and explaining features and functionality of software applications, providing client support via phone, email, live chat, and remote sessions, maintaining knowledge base and publishing product related articles, creating training material for newly acquired… Show more • Delivering solutions by identifying problems for clients including enterprise level organizations, researching answers, and guiding users through corrective steps, cross-training in newly acquired company products educating clients and explaining features and functionality of software applications, providing client support via phone, email, live chat, and remote sessions, maintaining knowledge base and publishing product related articles, creating training material for newly acquired products, maintaining personal networks Show less • Delivering solutions by identifying problems for clients including enterprise level organizations, researching answers, and guiding users through corrective steps, cross-training in newly acquired company products educating clients and explaining features and functionality of software applications, providing client support via phone, email, live chat, and remote sessions, maintaining knowledge base and publishing product related articles, creating training material for newly acquired… Show more • Delivering solutions by identifying problems for clients including enterprise level organizations, researching answers, and guiding users through corrective steps, cross-training in newly acquired company products educating clients and explaining features and functionality of software applications, providing client support via phone, email, live chat, and remote sessions, maintaining knowledge base and publishing product related articles, creating training material for newly acquired products, maintaining personal networks Show less
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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iOS Tier 1 Advisor
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Jun 2014 - Apr 2015
Providing world class customer support while creatively solving problems that they have with a variety of devices and accounts through a remote system. Duties include logging information regarding calls, verifying devices and accounts, maintaining high performance, all while creating promoters for the company. Providing world class customer support while creatively solving problems that they have with a variety of devices and accounts through a remote system. Duties include logging information regarding calls, verifying devices and accounts, maintaining high performance, all while creating promoters for the company.
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Best Buy
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Retail
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700 & Above Employee
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Microsoft Expert Level Retail Consultant
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Jul 2012 - Jun 2014
Providing world class interactions for customers who are in the market for a Microsoft device. Using extensive product knowledge and assessing customer needs in order to find the perfect device to meet and/or exceed the customers expectations. Also, a big part in this role is providing training and coaching to members of the connectivity departments (computing, mobile devices) and providing product knowledge in regards to Windows devices. Providing world class interactions for customers who are in the market for a Microsoft device. Using extensive product knowledge and assessing customer needs in order to find the perfect device to meet and/or exceed the customers expectations. Also, a big part in this role is providing training and coaching to members of the connectivity departments (computing, mobile devices) and providing product knowledge in regards to Windows devices.
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Sam's Club
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United States
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Retail
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700 & Above Employee
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Cashier
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Oct 2010 - Jun 2012
Providing world class customer service to members, handling cash, selling upgraded memberships, maintaining relationships and assessing customer needs. Providing world class customer service to members, handling cash, selling upgraded memberships, maintaining relationships and assessing customer needs.
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Collin College
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United States
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Higher Education
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700 & Above Employee
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Student Ambassador
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Oct 2009 - Jun 2011
Welcoming new and prospective students to the college by hosting events and tours. Also, speaking to students in the community in various grade levels to promote awareness of college, as well as the benefits associated with pursuing/obtaining a degree. Welcoming new and prospective students to the college by hosting events and tours. Also, speaking to students in the community in various grade levels to promote awareness of college, as well as the benefits associated with pursuing/obtaining a degree.
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Education
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2011 - 2014
University of North Texas
Bachelor of Applied Art and Science, Applied Technology and Performance Improvement -
2009 - 2011
Collin County Community College
Associate of Arts (AA)
Community
