Experience

Business Wire

• United States
• Public Relations and Communications Services
• 500 - 600 Employee

• Newsroom Editor

  • May 2019 - Present

  • Proofread closely under pressure to ensure grammatically correct, accurate, and on-time press releases • Provide various edits in keeping with clients’ different styles • Demonstrate strong grasp of AP style for media distribution • Monitor press releases to confirm delivery to clients’ selected media points • Work daily using Microsoft (Word, Excel, Outlook) and Slack as tools to meet clients’ needs and problem solve with my team • Train new editors in company software and procedures • Field client inquiries while demonstrating strong customer service and product knowledge Show less



Empyrean Benefit Solutions

• Nashville, TN

• Client Service Representative

  • Sep 2017 - Apr 2019

  • Took inbound chats and calls; made outbound calls to follow up on open cases • Adhered to individual clients’ policies and specifications to ensure each caller received a specially tailored experience • Advised on healthcare benefits and policies to make complex information easy for each caller to understand • Completed detailed documentation of each interaction and log it within the CRM tool • Made use of a wide variety of resources to ensure the delivery of completely accurate information • Used Skype chat to keep the team aware of new client-specific developments and to assist others • Peer-reviewed others’ mail for accuracy and security purposes • Multitasked in a fast-paced environment while following HIPAA guidelines Show less



Self-Employed

• Freelance Writer

  • Feb 2017 - Sep 2017

  • Met individual clients’ writing needs • Followed instructions in a timely manner • Provided client satisfaction with clear, concise writing • Met individual clients’ writing needs • Followed instructions in a timely manner • Provided client satisfaction with clear, concise writing



Walmart

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Mar 2015 - Feb 2017

  • Provided excellent service to all customers in a fast-paced environment • Answered phone to give information or otherwise direct calls to specific departments • Handled transactions for large amounts of money • Promoted sales by recommending products • Wrote in-store announcement copy that helped the store reach sales targets (credit card applications) • Worked as sales associate when needed • Maintained a clean work area • Learned new tasks on the fly to ensure smooth store operation Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • May 2014 - Mar 2015

  • Communicated with customers via headset for accurate drive-thru orders • Operated POS system, handled transactions, and served with a smile • Followed customer and manager instructions • Maintained a clean work area • Learned every position in the restaurant • Communicated with customers via headset for accurate drive-thru orders • Operated POS system, handled transactions, and served with a smile • Followed customer and manager instructions • Maintained a clean work area • Learned every position in the restaurant



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • 2013 - 2014

  • Took customer orders while operating the POS system and handling cash • Prepared all manner of food and beverages as directed • Completed tasks to ensure other workers had necessary tools and supplies for the day • Maintained a neat lobby area • Interacted with customers and followed directions in a fast-paced environment • Took customer orders while operating the POS system and handling cash • Prepared all manner of food and beverages as directed • Completed tasks to ensure other workers had necessary tools and supplies for the day • Maintained a neat lobby area • Interacted with customers and followed directions in a fast-paced environment



University of Tennessee

• Higher Education
• 700 & Above Employee

• Math Lab Tutor

  • Oct 2010 - Feb 2011

  • Discovered and met the tutoring needs of student-athletes • Improved student self-sufficiency by focusing on teaching concepts • Multitasked by tutoring multiple students at a time in a fast-paced environment • Filed reports of each tutoring session via computer • Closed the math lab • Discovered and met the tutoring needs of student-athletes • Improved student self-sufficiency by focusing on teaching concepts • Multitasked by tutoring multiple students at a time in a fast-paced environment • Filed reports of each tutoring session via computer • Closed the math lab