Experience

Go Configure

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Training Manager

  • Aug 2018 - Present

  • Led and developed training for corporate, call center, and field service employees • Created, maintained, and updated detailed training documentation for job-specific processes • Developed remote and in-person training for field service employees across the United States • Trained new hires in corporate call center using both classroom and remote training methods • Provided regular updates to employees regarding updates to the company’s proprietary software • Led and developed training for corporate, call center, and field service employees • Created, maintained, and updated detailed training documentation for job-specific processes • Developed remote and in-person training for field service employees across the United States • Trained new hires in corporate call center using both classroom and remote training methods • Provided regular updates to employees regarding updates to the company’s proprietary software



MSLA

• Training Manager

  • Oct 2013 - Jun 2018

  • Managed training compliance at MSLA for internal staff and contractors• Aligned company training program with government contract requirements• Developed training documentation for internal company processes• Developed standard operating procedures to govern department processes• Conducted both classroom and webinar-based training for MSLA staff and contractors• Identified training gaps and developed solutions to improve staff performance• Led projects to convert existing training into SCORM compliant courses and video tutorials• Collaborated with IT department to lead LMS implementation• Served as LMS administrator• Presented company software systems to strategic partners and their management teams• Maintained documentation of training completion Show less

• Training Specialist

  • Jan 2013 - Sep 2013



Safeway

• Retail
• 700 & Above Employee

• Supervisor

  • Jul 2011 - Oct 2012

  Manage store in absence of store manager; resolve employee and customer disputes; administer employee breaks, lunches, and schedules; delegate tasks to employees and ensure completion; oversee security of cash and store assets; ensure safety of employees and customers Manage store in absence of store manager; resolve employee and customer disputes; administer employee breaks, lunches, and schedules; delegate tasks to employees and ensure completion; oversee security of cash and store assets; ensure safety of employees and customers



Safeway

• Retail
• 700 & Above Employee

• Customer Service Representative

  • 2008 - 2011

  Resolve customer complaints; answer phones; process refunds; send money transfers Resolve customer complaints; answer phones; process refunds; send money transfers



Safeway

• Retail
• 700 & Above Employee

• Cashier

  • 2005 - 2007

  Process payment transactions with customers Process payment transactions with customers