Stephen Forde

Commercial/Operations Team Leader at Welliba
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Contact Information
us****@****om
(386) 825-5501
Location
County Clare, Ireland, IE
Languages
  • English Native or bilingual proficiency
Skills

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Bio

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Kate Scapens (CPsychol CSci AFBPsS)

A personable and professional individual, Stephen effectively drove sales in Aon for the MENA region through his knowledge, expertise and shear tenacity. An absolute pleasure to work with, Stephen will go the extra mile in order to achieve the best outcome for all. A great asset to any team!

Stephanie Kranz

I’ve had the pleasure of working with Stephen for the past two years. Stephen successfully managed complex projects and events in the US, including an event in partnership with a global apparel brand client that generated valuable sales opportunities. His expertise in sales enablement helped improve marketing and sales event strategies and outcomes. Stephen is a great collaborator and built effective relationships with colleagues across the world. He’s very organized, proactive, offers valuable input, and is fun to work with.

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Credentials

  • Inside Sales
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Executive Presence on Video Conference Calls
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Asking Great Sales Questions
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Embracing Change (2014)
    LinkedIn
    May, 2020
    - Nov, 2024
  • Learning from Failure
    LinkedIn
    May, 2020
    - Nov, 2024
  • Reaching Out of Your Comfort Zone
    LinkedIn
    May, 2020
    - Nov, 2024
  • Improving Your Listening Skills
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Strategic Thinking
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Pitching Your Ideas Strategically
    LinkedIn
    Mar, 2020
    - Nov, 2024

Experience

  • Welliba
    • Ireland
    • Human Resources Services
    • 1 - 100 Employee
    • Commercial/Operations Team Leader
      • Jun 2022 - Present

      This role involves helping to set up & activate Welliba's front line team together in the areas of: Product Support/ Pre Sales /Marketing Ops and Demand Generation & Business Logistics for Welliba's Global Operations. This role involves helping to set up & activate Welliba's front line team together in the areas of: Product Support/ Pre Sales /Marketing Ops and Demand Generation & Business Logistics for Welliba's Global Operations.

  • Great Visitor Experiences
    • Ireland
    • Travel Arrangements
    • 1 - 100 Employee
    • Sales & Marketing Manager
      • Jan 2021 - Jun 2022

      My duties as Sales & Marketing Manager were to sign up new customers to Great Visitor Experiences and to build the companies profile by building out the relevant databases via the creation and managing of all ezines and communications & by creating and delivering a series of webinars. I also reviewed and managed the day-to-day usage of the platform at each location – through the Great Visitor Experience platform and daily reports .This role also involved taking the lead on the new All-Ireland Destination Guide & onboarding new customers. Show less

  • Aon
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Sales Enablement Consultant
      • Feb 2017 - Jan 2021

      My responsibilities as a Customer Acquisition Team Member for the Singaporean, UAE ,Irish and North American markets – were to support the Managing Directors, Business & Commercial Developers and the Sales Enablement director and to generate leads for the markets by: - Understanding the potential applications for all cut-e and partner systems and technology. - Profiling the marketplaces, sectors, client targets, new business openings, key persons in target clients to enable sales process activation. - Maintaining a understanding of key trends and relevant competitor information within markets. - Monitoring social media and other news sources to identify sales opportunities and new opportunities created through people moving within our client network. - Following up with prospects from inbound website leads, downloads, events, webinars. - Taking potential sales leads from marketing operations team and schedule meetings for consultants. - Sending pre-sales meeting information to clients. - Creating client demos to support consultant in the sales process. - Maintaining an up to date Salesforce database -Drive new business creation by helping to create, populate and deliver events globally in 5 different international markets in venues such as Old Trafford and Nike Global Headquarters. Show less

  • cut-e UK, Ireland, Singapore, Malaysia, UAE, Australia and USA
    • County Galway, Ireland
    • Global operations support executive
      • Nov 2016 - Feb 2017

      • I worked as a Global operations support executive at the Global Operations Centre in Loughrea Co.Galway. • The responsibilities of this role were to provide first level response to customers worldwide, to escalate unresolved queries to the next level of support and to redirect problems to the correct resources. • This communications aspect of this role involves liaising with the in house psychology team and our offices in Dublin, London, and Hamburg to ensure the best quality customer services to the clients and their prospective candidates. Show less

  • SABIS®
    • Lebanon
    • Education Management
    • 700 & Above Employee
    • Teacher
      • Aug 2014 - Jun 2016

      • This position with The International School of Choueifat provided the experience of delivering high-quality education in a unique and emerging country. • The primary role was as an English and Social Studies teacher to Grades 3 & 5.The challenge of educating up to 35 students from disparate backgrounds, and with a varied range of abilities was hugely rewarding. • The biggest challenges associated with this role was communicating with the parents of the pupils who often had little or no English .There was also a significant amount of communicating among the teaching and administrative staff as well as externally often via Skype to the head school in Abu Dhabi. • Teachers were also invited to participate in and plan for extracurricular activities such as field trips which was one of the most rewarding aspects of this position • Weekly departmental staff meetings were crucial in the execution of this role as each member of staff was expected to report on their students’ progress, highlight difficulties, complete reports and plan for the administrative aspects of the role. Show less

  • The Brehon Hotel & Spa
    • Ireland
    • Hospitality
    • 1 - 100 Employee
    • Bartender
      • Feb 2014 - Jul 2014

      •In February 2014, having returned from Australia, I took up a position in one of Killarney’s most well renowned 4 star hotels working under a manager who I had previously worked for in New Zealand •This popular venue demanded excellent customer service and attention to detail. The duties as a senior bar person were to provide a warm and welcoming atmosphere to guests in both the main and function bars as well as communicating with staff from all other departments and attending daily briefings and relaying all relevant information to fellow bar staff members. •A crucial aspect of this position was learning about and being to sell new products in the bar which could often change from week to week . •In this role I was considered a conscientious and attentive member of the team who could be trusted to carry out any tasks capably and diligently . Show less

  • Advanced Group Services
    • Australia
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Health and Safety assistant
      • Apr 2013 - Dec 2013

      Health & Safety Assistant (April 2013 –December 2013) • Total Construction, 2/3 George St, North Strathfield, NSW 2137, Australia I gained a position in Sydney Australia with Total Construction and joined their Central Park site where they were installing thermal plant and other services in a multi-purpose development(constructed in total at a cost of $570 million Australian dollars) • In this role as assistant to the Health & Safety officer the primary responsibilities were ensuring that employees and contractors were complying with all relevant regulations to ensure their safety and the safety of the general public. • This was a highly responsible role that demanded great attention to detail when communicating with the various contractors, their employees, safety officers and site inspectors in an extremely busy, demanding and hazardous environment. Show less

  • Warakirri Cropping
    • Australia
    • Farming
    • 1 - 100 Employee
    • Dairy Operative
      • Jun 2012 - Apr 2013

      In this dairy farm in Victoria I was employed as a relief milker. This entailed milking in a 40 bay rotary dairy twice daily. My responsibilities included correct set up/shut down of the machinery, ensuring the dairy was cleaned down properly and maintaining a safe working environment for myself and fellow staff members in compliance with the set standards and procedures. I enjoyed the responsibilities that were part of this role and I was regarded as a highly motivated and dependable employee and this was demonstrated by my re-employment to the company after returning from overseas. Show less

  • Longbow Constructions
    • Australia
    • Construction
    • 1 - 100 Employee
    • Labourer
      • Jan 2012 - Jun 2012

      I was employed as a full time laborer with Longbow constructions in Melbourne. This involved heavy indoor and outdoor work predominantly assisting carpenters as well as other tradesmen and a significant amount of dismantling work,preparatory work for tradesmen, trench digging as well as assisting and preparing for concrete pours on a private home construction. I was employed as a full time laborer with Longbow constructions in Melbourne. This involved heavy indoor and outdoor work predominantly assisting carpenters as well as other tradesmen and a significant amount of dismantling work,preparatory work for tradesmen, trench digging as well as assisting and preparing for concrete pours on a private home construction.

  • Skyline Enterprises
    • New Zealand
    • Travel Arrangements
    • 1 - 100 Employee
    • Bartender
      • Nov 2010 - Nov 2011

      In this role with the leading tourist centre in Queenstown,New Zealand I was tasked with providing a high standard of quality guest service at all times. Initially, I was employed as a food and beverage attendant, however in March 2011 in recognition for my work on the restaurant floor I was promoted into the bartender position. While working with Skyline I attained a certificate of achievement in food safety, a level 2 national certificate in hospitality with the New Zealand qualifications authority, and a customer service programme with the Hospitality Standards Institute. I was rewarded with the employee of the month award in April 2014. Show less

Education

  • Galway-Mayo Institute of Technology
    Climate Resilience for Business
    2021 - 2021
  • Griffith College Limerick
    Certificate in Online Marketing and Digital Strategy, Online Marketing and Digital Strategy
    2018 - 2019
  • University of Limerick
    Master of Arts (M.A.), History
    2009 - 2010
  • National University of Ireland, Galway
    Bachelor of Arts (B.A.), History & Geography
    2006 - 2009

Community

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