Experience

Glue Machinery Corporation

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Sales Associate

  • Sep 2021 - Present



Baltimore Orioles

• United States
• Spectator Sports
• 400 - 500 Employee

• Account Executive, Group & Hospitality Sales

  • Jul 2015 - Aug 2021

  - Sell group tickets, pre-game parties, and single game suite rentals. - Coordinate and serve as point-of-contact for Youth Baseball & Softball Days and Union Night. - Facilitate the implementation of online business to business and group sales.- Visit groups on game days to maintain relationships.

• Ticket Services Representative

  • May 2014 - Jul 2015

  - Utilized ProVenue software to sell Season Plans, Group and Suite tickets as well as reserve Pre-game Party Facilities. Supported other Group and Account Representatives by servicing their accounts when needed.- Managed tickets@orioles.com email addresses; provide timely customer service to all inquiries from fans by troubleshooting ticket problems, handling refunds and exchanges, and responding appropriately to all fan emails.- Resolved advanced customer concerns given by manager. - Assisted customers via phone by managing account payments, executing ticket sales, fielding customer concerns and responding to various general inquiries.- Supported Box Office operations in a variety of capacities including providing ticket service assistance to solve game day ticketing issues, or managing the individual window for day of game ticket issues.

• Sales & Fan Services Representative

  • Mar 2013 - May 2014

  - Answered fan questions regarding team polices.- Resolved ticketing issues for fans.- Advised fans on the various ticket options, promotions, special events and schedule changes. - Sold tickets to fans over the phone and within the Box Office using the ProVenue ticketing software. - Assisted Account Representatives with Season and Group clients with purchases and trouble shooting.



United States Soccer Federation

• United States
• Spectator Sports

• Events Intern

  • Aug 2012 - Dec 2012

  - Responded to fan inquiries regarding tickets and events.- Processed group and VIP ticket orders.- Assisted Ticketing Coordinator with other ticket operations needs.- Assisted the Event Operations staff with logistics, hotels, transportation, etc.- Processed travel expense reimbursement requests for U.S. Open Cup teams.- Provided other general assistance to the Director of Events and the Events Department. - Responded to fan inquiries regarding tickets and events.- Processed group and VIP ticket orders.- Assisted Ticketing Coordinator with other ticket operations needs.- Assisted the Event Operations staff with logistics, hotels, transportation, etc.- Processed travel expense reimbursement requests for U.S. Open Cup teams.- Provided other general assistance to the Director of Events and the Events Department.



University of Illinois at Urbana-Champaign

• Higher Education
• 1 - 100 Employee

• Volunteer Wheelchair Basketball Team Manager/Assistant Coach

  • Aug 2009 - Aug 2012

  - Coordinated logistics for recruit visits.- Led tours for prospective student athletes around campus.- Scheduled weekly meetings for the student athletes with the head coach.- Assisted the coaching staff in development and implementation of daily practice five days a week.- Coordinated two five day summer camps for youth.- Recorded statistics for all games. - Supervised volunteers.- Coordinated press relations.- Assisted in planning and execution of the 2012 National Intercollegiate Championship Tournament.- Procured new technological equipment.



University of Illinois Housing, Weston Exploration

• Orientation Team Intern

  • Apr 2010 - Aug 2010

  - Organized the volunteers.- Delegated responsibility to volunteers.- Oversaw the implementation of the various events planned.- Assisted in planning the events/activities. - Organized the volunteers.- Delegated responsibility to volunteers.- Oversaw the implementation of the various events planned.- Assisted in planning the events/activities.