IT Help Desk Representative

• Jan 2023 - Present

Process Guide/Vendor Returns

• Sep 2019 - Jan 2023

- Consistently exceed productivity goals to distribute customer orders - Train newly assigned associates on methods to process customer orders; successfully trained 20+ associates - Coach coworkers on the importance of work safety and work ethics to minimize injury and theft - Selected to perform additional responsibilities as the Process Guide due to exemplary performance - Consistently exceed productivity goals to distribute customer orders - Train newly assigned associates on methods to process customer orders; successfully trained 20+ associates - Coach coworkers on the importance of work safety and work ethics to minimize injury and theft - Selected to perform additional responsibilities as the Process Guide due to exemplary performance

Package Handler

• Aug 2017 - Nov 2019

- Thoroughly analyzed package information to accurately process data and relabel packages - Identified and resolved packages with labeling issues precluding shipment - Promptly sorted incoming inventory with merchandise team, resulting in increased workplace efficiency - Produced marketing material to encourage employees to follow safety practices that would minimize risk - Thoroughly analyzed package information to accurately process data and relabel packages - Identified and resolved packages with labeling issues precluding shipment - Promptly sorted incoming inventory with merchandise team, resulting in increased workplace efficiency - Produced marketing material to encourage employees to follow safety practices that would minimize risk

Merchandise Associate

• Oct 2012 - May 2018

- Reviewed inventory reports to identify and resolve areas with insufficient inventory - Utilized scanner and order fulfillment software to accurately and efficiently fulfill online customer orders - Learned and maintained knowledge of store layout and policies to promptly answer customer inquiries - Reviewed inventory reports to identify and resolve areas with insufficient inventory - Utilized scanner and order fulfillment software to accurately and efficiently fulfill online customer orders - Learned and maintained knowledge of store layout and policies to promptly answer customer inquiries

Information Security Analyst (College Internship)

• Jun 2016 - Aug 2016

- Analyzed employee records in Excel spreadsheets to eliminate redundant information - Formulated various reports cataloging client work orders - Researched data and presented information focusing on alternative payment models for customers - Assisted in the implementation of proper security controls as required by HIPAA standards - Analyzed employee records in Excel spreadsheets to eliminate redundant information - Formulated various reports cataloging client work orders - Researched data and presented information focusing on alternative payment models for customers - Assisted in the implementation of proper security controls as required by HIPAA standards