Experience

PetData Inc

• United States
• Government Administration
• 1 - 100 Employee

• Client Services Analyst

  • Jan 2014 - Present

  • A well-organized professional with over 8 years in account management support, including 4 years in business and client analysis.• Provide support and maintenance for 60+ accounts.• Interact with various levels of management to gather, analyze, and report data forkey departments to identify and assess areas of improvement.• Maintain detailed sales, mailing, and collections data to accurately track clientperformance.• Balance client accounts in preparation for monthly reporting.• Interact with clients on a weekly basis to provide various reports for analysis.• Provide operational support by maintaining database and record integrity, andidentify areas of weakness in order to ensure quality and conformity with clientstandards.• Manage auto dialers for evaluating campaigns and collections performances.• Yearly Budget & Sales Analysis.

• Account Specialist

  • May 2007 - Jan 2014

  • Prepared and processed client records for entry and posting.• Provided support to the customer service department in resolving issuespertaining to customer complaints.• Interacted with client sales locations to resolve any problems arising from salesreporting and payment.



United States Marine Corps

• United States
• Armed Forces
• 700 & Above Employee

• Maintenance Supervisor

  • Aug 2000 - May 2007

  • Responsible for the supervision, evaluation, and training of all marines within my department.• Compiled key operational and logistical performance metrics for monthly reviews and analysis while serving in Operation Iraqi Freedom. • Responsible for the supervision, evaluation, and training of all marines within my department.• Compiled key operational and logistical performance metrics for monthly reviews and analysis while serving in Operation Iraqi Freedom.