Experience

Teachers Federal Credit Union

• United States
• Banking
• 400 - 500 Employee

• Call center Tier 4 representative

  • Oct 2022 - Present

  Assist members with their bank accounts, online banking, loans, opening up new accounts, and providing world class customer service.

• Tier 2 Representative

  • Feb 2022 - Oct 2022



Suncoast Credit Union

• United States
• Banking
• 700 & Above Employee

• Member Advocate

  • Dec 2020 - Dec 2021

  I was a member advocate assisting members over the phone with their bank accounts, checking, savings, IRA’s, loans, online banking, providing loan payoffs. I also received many compliments from members, because I would provide world class customer service. I was a member advocate assisting members over the phone with their bank accounts, checking, savings, IRA’s, loans, online banking, providing loan payoffs. I also received many compliments from members, because I would provide world class customer service.



Petro Oil Company

• United States
• Oil and Gas
• 1 - 100 Employee

• Credit Analyst

  • Apr 2016 - Feb 2020



Astoria Bank

• United States
• Banking
• 300 - 400 Employee

• Telephone Banking Specialist

  • Jul 2013 - Jul 2015

  Assisting customers with their bank accounts over the phone. Dealing with business accounts, business online banking, loans, claims, IRA accounts, setting up tokens for customers to do ACH's, wire transfers for business accounts. Providing world class customer service to each customer, receiving many compliments. Many projects such as bill payment verification, debit card compromises. Assisting customers with their bank accounts over the phone. Dealing with business accounts, business online banking, loans, claims, IRA accounts, setting up tokens for customers to do ACH's, wire transfers for business accounts. Providing world class customer service to each customer, receiving many compliments. Many projects such as bill payment verification, debit card compromises.



Slomin's Inc.

• United States
• Security and Investigations
• 100 - 200 Employee

• Customer Service Representative

  • Oct 2012 - Jun 2013

  Assist customers with troubleshooting over the phone Scheduled appointments through AS 400, very knowledgeable with AS 400 system Giving great customer service to each customer and build rapport Negotiating oil prices with customers, knowledgable on oil burners, oil tanks. Assist customers with troubleshooting over the phone Scheduled appointments through AS 400, very knowledgeable with AS 400 system Giving great customer service to each customer and build rapport Negotiating oil prices with customers, knowledgable on oil burners, oil tanks.



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Inbound Collections Representative

  • Feb 2008 - Sep 2012

  Assist customers in managing their debt, and negotiating payments from delinquent accounts Scheduled services through online interface for customers Handle customer inquiries, complaints, billing questions and payment extension/service requests Calm angry callers, build rapport, locate resources for problem resolution and design best-option solutions Interface daily with internal partners in accounting, field services, operations and consumer affairs divisions. Assist customers in managing their debt, and negotiating payments from delinquent accounts Scheduled services through online interface for customers Handle customer inquiries, complaints, billing questions and payment extension/service requests Calm angry callers, build rapport, locate resources for problem resolution and design best-option solutions Interface daily with internal partners in accounting, field services, operations and consumer affairs divisions.



Macy's

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • May 2001 - Jul 2009

  Recognized for my professionalism by store managers and customers and promoted to a Customer Service Manager for the Men’s department Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environment Operate cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift Assist with store stocking, floor-sets and opening/closing procedures Commended by supervisors for flexibility in changing work hours and filling in during scheduled off-days Sold designer footwear, exceeding daily quotas with an average of 65 sales daily Show less