Experience

eBryIT, Inc.

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Field Project Manager

  • Jul 2014 - Present

  Ensures that projects are successfully completed, meet defined project timelines, stay within budget, and overall meets client objectives as stated in SLA/SOW. Manages financial aspect of projects to stay within budget and protect Company’s interests while simultaneously maintaining a good relationship with customer. Develops project work plan, establishes project timelines, and assigns project responsibilities to project team members. Communicates with business clients for installation readiness and all preparation activities. Estimates manpower (aka resources estimates) requirements for all assigned projects. Review employee time cards and/or subcontractor invoices for accuracy. Updates project data in the appropriate databases and online tools and maintains accuracy. Coordinates and tracks any missing components of the client’s shipments. Reports claims to eBryITcorporate office for insurance purposes and provides all incident information. Investigates accidents and injuries, and prepares reports of findings.Oversee employees’ inventories for parts shortages. Communicates with accounting department for billing of the project. Responsible for creating and implementing training for direct reports. Monitors project progress, provides status updates to upper management and project performance reports to client based on frequency stated in SLA/SOW.Escalates project issues, risks, and general inquiries to upper management. Makes process and/or project recommendations to upper management. Implements new procedures and follows through to ensure compliance by project team members. Develops relationships with customers, businesses, subcontractors, and employees to promote good will and generate new business. Investigates potentially serious situations and implements corrective measures.Displays a consistently positive, cooperative, self-motivated, courteous and professional attitude as an essential function of this position.

• Field Tech Lead

  • Sep 2012 - Jul 2014

• PC Technician

  • Aug 2010 - Sep 2012



ProCore Solutions

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2005 - Jul 2010

  Provided customer service regarding billing inquiries, account balance, payments and credit. Coordinated new service/stop service, utility usage, and energy saving tips. Discussed delinquent accounts and formulated scheduled payment arrangements. Provided customer service regarding billing inquiries, account balance, payments and credit. Coordinated new service/stop service, utility usage, and energy saving tips. Discussed delinquent accounts and formulated scheduled payment arrangements.



YMCA of the USA (National Resource Office)

• United States
• Non-profit Organizations
• 700 & Above Employee

• Daycare Assistant / Technical Support

  • Sep 2002 - Apr 2005

  Supervised between 15-30 children, assisted with activities, monitored arrival/departure sign-in. Coordinated employee work schedule. Created monthly department calendar for input to Director. Supervised between 15-30 children, assisted with activities, monitored arrival/departure sign-in. Coordinated employee work schedule. Created monthly department calendar for input to Director.