Experience

Honda Financial Services

• United States
• Retail
• 1 - 100 Employee

• Dealer Relations Manager

  • May 2008 - Present

  - Develop and maintain strong relationships with dealers by delivering excellent customer service, ensuring overall dealer satisfaction. - Sell, promote, market, and provide training for all HFS products (retail finance, lease, remarketing, certified used, extended warranty, lease guard and wholesale financing) to dealers to ensure objectives are met. - Analyze and prepare diverse reports to meet the varied and changing needs of my dealers. - Achieved number one position for automotive lease penetration (non-luxury) with the Honda brand at 24.13% in BC for 2013. Show less



Honda Canada

• Canada
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• District Manager - Customer Service

  • Mar 2007 - May 2008

  - Managed all parts, service, warranty, and extended warranty activities in my district.- Analyzed dealership fixed operations to discover improvement and growth opportunities.- Maximized dealer participation in parts and service programs and training.- Achieved district parts sales increase of 10% and accessory sales increase of 25% for 2007.

• Honda Plus Representative

  • Aug 2005 - Mar 2007

  - Promoted and marketed the Honda / Acura Plus extended warranty.- Delivered excellent customer service and training to all 72 Honda and Acura dealers in Western Canada.- Created reports and presentations using MS Office to support and increase sales.- Developed and implemented a follow-up process for expiring upgrade-able contracts.



DaimlerChrysler

• United States
• Professional Training and Coaching

• District Manager Parts & Service

  • Jan 2004 - Aug 2005

  - Demonstrated flexibility by integrating service contract sales, service marketing, warranty control, and service support into my prior responsibilities. - Motivated and directed all dealer department managers to achieve goals. - Exceeded 2004 prior year overall sales by 8.1% - Demonstrated flexibility by integrating service contract sales, service marketing, warranty control, and service support into my prior responsibilities. - Motivated and directed all dealer department managers to achieve goals. - Exceeded 2004 prior year overall sales by 8.1%



Chrysler Canada

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Mopar District Manager

  • Sep 2002 - Dec 2003

  - Worked independently to provide parts marketing and sales support to 42 dealers.- Acted as a consultant to improve the profitability of dealer parts operations.- Exceeded district sales target by 30% ($8.8 million).

• Warehouse Supervisor

  • Dec 1997 - Aug 2002

  - Developed a tracking spreadsheet, which resulted in fewer picking errors and an increase in lines picked per hour.- Proposed shift/work schedule changes, which when implemented resulted in reduced expenses and improved operation efficiency.- Special Projects: ISO implementation, new warehouse setup/move, DView (warehouse operating system software) launch.

• Parts Specifier

  • Apr 1995 - Dec 1997


GEOS Corporation
• United States
• Information Services
• Vice-Chief Instructor

  • 1993 - 1995