Stephen Coey
Client IT Infrastructure Manager at Fact3- Claim this Profile
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Bio
Saranjit Soor
I hired Stephen to be the infrastructure specialist in Key Travel's Manchester hub which serviced all of Europe. His attitude and interpersonal skills quickly made him a key part of the team. No problem was too big and his willingness to help ensured that he was selected for a staff incentive trip which was well deserved. This is where the senior management team decide who have been the star performers of the year and treat them to a trip to see the charity the business has supported.
Stephen Harrison
I had the pleasure of working with Steve for 9 years during my time at Guide Security Services. Steve is a dedicated and reliable individual who is always happy to help. He possesses a great deal of knowledge of both CCTV systems and the underlying IT infrastructure needed to deliver robust secure systems. I would have no hesitation in recommending Steve to any organisation.
Saranjit Soor
I hired Stephen to be the infrastructure specialist in Key Travel's Manchester hub which serviced all of Europe. His attitude and interpersonal skills quickly made him a key part of the team. No problem was too big and his willingness to help ensured that he was selected for a staff incentive trip which was well deserved. This is where the senior management team decide who have been the star performers of the year and treat them to a trip to see the charity the business has supported.
Stephen Harrison
I had the pleasure of working with Steve for 9 years during my time at Guide Security Services. Steve is a dedicated and reliable individual who is always happy to help. He possesses a great deal of knowledge of both CCTV systems and the underlying IT infrastructure needed to deliver robust secure systems. I would have no hesitation in recommending Steve to any organisation.
Saranjit Soor
I hired Stephen to be the infrastructure specialist in Key Travel's Manchester hub which serviced all of Europe. His attitude and interpersonal skills quickly made him a key part of the team. No problem was too big and his willingness to help ensured that he was selected for a staff incentive trip which was well deserved. This is where the senior management team decide who have been the star performers of the year and treat them to a trip to see the charity the business has supported.
Stephen Harrison
I had the pleasure of working with Steve for 9 years during my time at Guide Security Services. Steve is a dedicated and reliable individual who is always happy to help. He possesses a great deal of knowledge of both CCTV systems and the underlying IT infrastructure needed to deliver robust secure systems. I would have no hesitation in recommending Steve to any organisation.
Saranjit Soor
I hired Stephen to be the infrastructure specialist in Key Travel's Manchester hub which serviced all of Europe. His attitude and interpersonal skills quickly made him a key part of the team. No problem was too big and his willingness to help ensured that he was selected for a staff incentive trip which was well deserved. This is where the senior management team decide who have been the star performers of the year and treat them to a trip to see the charity the business has supported.
Stephen Harrison
I had the pleasure of working with Steve for 9 years during my time at Guide Security Services. Steve is a dedicated and reliable individual who is always happy to help. He possesses a great deal of knowledge of both CCTV systems and the underlying IT infrastructure needed to deliver robust secure systems. I would have no hesitation in recommending Steve to any organisation.
Credentials
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Microsoft Certified Systems Administrator (MCSA)
MicrosoftJan, 2010- Nov, 2024 -
Microsoft Certified Technology Specialist (MCTS)
MicrosoftJan, 2009- Nov, 2024 -
Microsoft Certified Professional (MCP)
MicrosoftJan, 2008- Nov, 2024
Experience
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FACT3
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United Kingdom
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Professional Services
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1 - 100 Employee
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Client IT Infrastructure Manager
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Nov 2020 - Present
Manage the company's largest portfolio of the larger and more complex clients. Lead projects of my own as well as others', including projects that impact not only the company itself but also every one of its clients. The company's technical services champion for Microsoft 365 and Azure. Manage the company's largest portfolio of the larger and more complex clients. Lead projects of my own as well as others', including projects that impact not only the company itself but also every one of its clients. The company's technical services champion for Microsoft 365 and Azure.
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Key Travel
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United Kingdom
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Leisure, Travel & Tourism
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100 - 200 Employee
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Head of End User Services
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Apr 2018 - Oct 2020
Lead projects of my own as well as others'. In charge of the Helpdesk globally. Recruited my own team. Managed an infrastructure engineer, 1st and 2nd line support, and two apprentices.In a period of rapid expansion into new territories for Key Travel, I was tasked with delivery of high profile projects within a fast-paced portfolio of transformation activity across UK, EU/AF and NA regions: • Zero-downtime CRM telephony & email restructuring implementation • Office 365 hybrid migration • Migration to Mimecast cloud mail filter • Replacement & reconfiguration of Cisco Nexus production core switch OOH • Office & data centre move to grade II listed building for 270 staff within 48 hours • Creation of new Service Desk team of which I was manager • New York & London data centres migration to Azure • On-prem Avaya migration to SIP telephony + creation of new call flows globally • M&A cloud merger • Upgrade of infrastructure across EU offices • Managed Business Continuity Planning Disaster Recovery activation on Covid-19 homeworking for 270 users, achieved in 48 hours across UK offices • Upgrade of end user equipment across UK, EU/AF and NAI operated remotely with domestic and international travel as required. My projects routinely required C-Level stakeholder management, vendor selection, supplier relationship management and delivery of progress reports to the Executive Team. Show less
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Infrastructure Engineer
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Jan 2017 - Apr 2018
1st, 2nd and 3rd line support. Collaboratively work on and lead large projects.
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Grantfen Fire & Security Ltd
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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IT Engineer / IT Manager
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Jan 2014 - Jan 2017
Manage the company's in house IT. Manage delivery of IT for large projects at client premises. Manage the company's in house IT. Manage delivery of IT for large projects at client premises.
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NetVu Ltd
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United Kingdom
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Security and Investigations
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1 - 100 Employee
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Field Application Engineer
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Dec 2010 - Jan 2014
Customer facing role. Visit client premises and resolve any issues that arise. Work on large storage systems, network issues, CCTV video, software / hardware, testing of software. Customer facing role. Visit client premises and resolve any issues that arise. Work on large storage systems, network issues, CCTV video, software / hardware, testing of software.
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Guide Security Services
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United Kingdom
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Security and Investigations
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1 - 100 Employee
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Systems Administrator
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Dec 2002 - Dec 2010
Manage servers (Windows Server 2008, 2003, 2000 Server)Manage Remote Video Response Centre and office networkManage network links to clients (LANs and WANs via fibre, ADSL, leased circuits, GPRS, 3G, wireless)VPNsImplement state-of-the-art video analytics at client premisesDisaster recoveryActive DirectoryMicrosoft Exchange
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IT Support Technician
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Aug 2000 - Dec 2002
Configure and provide support on DM, Adpro, Panasonic, Samsung, Heitel, Bold products
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