Stephen Chen

Store Shift Lead at Boba Guys
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Contact Information
us****@****om
(386) 825-5501
Location
San Francisco Bay Area
Languages
  • English Full professional proficiency
  • Cantonese Native or bilingual proficiency
  • Mandarin Limited working proficiency
Skills

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Bio

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Credentials

  • Google Digital Marketing & E-commerce Certificate
    Google
    Jan, 2023
    - Nov, 2024
  • Hootsuite Platform Certification
    Hootsuite
    Nov, 2020
    - Nov, 2024
  • Stukent Marketing Certificate
    Stukent
    Nov, 2020
    - Nov, 2024
  • Marketing Tools: Digital Marketing
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Digital Strategy
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Creating and Giving Business Presentations
    LinkedIn
    Oct, 2019
    - Nov, 2024

Experience

  • Boba Guys
    • United States
    • Food and Beverage Services
    • 1 - 100 Employee
    • Store Shift Lead
      • Sep 2021 - Present

      • Contributed to the retail deployment of 'Beyond Boba' campaign and Fall 2021 seasonal beverages/merchandise. • Curated and crafted Boba Guys' signature beverages and desserts. • Delegated and reported team members' tasks on a day-to-day basis. • Streamlined the operation and distribution of Boba Guys' SF Bay Area supply chain. • Contributed to the retail deployment of 'Beyond Boba' campaign and Fall 2021 seasonal beverages/merchandise. • Curated and crafted Boba Guys' signature beverages and desserts. • Delegated and reported team members' tasks on a day-to-day basis. • Streamlined the operation and distribution of Boba Guys' SF Bay Area supply chain.

  • San Jose State University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Student Marketing Assistant
      • May 2019 - Jul 2021

      • Devised marketing strategies for Spartan Recreation and Aquatics Center, along with other on-campus recreational entities within the organization.• Drove social media engagement through marketing campaigns, resulting in 25% growth on Instagram and program enrollment.• Transitioned day-to-day marketing workflow from in-person to virtual assets by focusing on social media engagement.• Defined role responsibilities as the first in the position.

    • Bowling Center Associate
      • Jan 2018 - Mar 2020

      • Directed marketing campaigns to reach bowling audiences among the San Jose State community.• Provided quality customer service to over 30,000 San Jose State University students.• Tended and maintained services on bowling machines and lanes to ensure optimal performance.

  • SJSU Marketing Association
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Multimedia Marketing Lead
      • Sep 2020 - May 2021

      • Analyzed and contributed to a 25% engagement increase among Instagram and LinkedIn platforms. • Oversaw, directed, and produced 20+ different promotional video campaigns. • Increased website traffic via blog and content production. • Partnered with Sony's Takeoff Point to generate social media and in-app platform growth (Beta Platform: PresenceTalk). • Analyzed and contributed to a 25% engagement increase among Instagram and LinkedIn platforms. • Oversaw, directed, and produced 20+ different promotional video campaigns. • Increased website traffic via blog and content production. • Partnered with Sony's Takeoff Point to generate social media and in-app platform growth (Beta Platform: PresenceTalk).

  • Apple
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Retail Specialist
      • Aug 2018 - Jan 2019

      • Cultivated a welcoming retail atmosphere through professional customer service and adept product knowledge. • Contributed to the retail deployment of Apple's Monthly Installment Plan, along with the successful product launch of iPhone XS and XR. • Generated over 20 different B2B client leads through the Apple at Work professional program. • Directly helped the location to become one of the highest revenue-generating Apple Stores in Northern California. • Cultivated a welcoming retail atmosphere through professional customer service and adept product knowledge. • Contributed to the retail deployment of Apple's Monthly Installment Plan, along with the successful product launch of iPhone XS and XR. • Generated over 20 different B2B client leads through the Apple at Work professional program. • Directly helped the location to become one of the highest revenue-generating Apple Stores in Northern California.

Education

  • San Jose State University
    Bachelor of Science - BS, Business Administration, Marketing
    2017 - 2021
  • Sacred Heart Cathedral Preparatory
    High School Diploma
    2013 - 2017

Community

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