Experience

Mastery Logistics Systems

• United States
• Software Development
• 400 - 500 Employee

• Group Product Manager

  • Jan 2023 - Present



Echo Global Logistics

• United States
• Truck Transportation
• 700 & Above Employee

• Product Manager

  • Mar 2021 - Feb 2023

• Integrations Manager

  • Feb 2018 - Mar 2021

  · Manage a team consisting of Quality Assurance Engineers, Software Engineers, and Business Analyst to ensure that project tasks are competed to ensure the compliance of deadlines· Create and present status reports to stakeholders to provide insight to ongoing and completed project tasks· Lead API and EDI middleware projects focused on automating shipment life-cycle process flows to reduce account operations overhead · Work directly with clients and business stakeholders to design and evaluate solutions using new and propriety technologies to fulfill client integrations needs· Implemented a Business Analyst practice for Echo’s External Integrations Team · Review directed reports project documentation for new development and product enchantments, including technical design, Quality Assurance test plans, and work flow diagrams · Work directly with stakeholders to develop road-maps for project development

• Integrations Business Analyst

  • Mar 2017 - Mar 2021

  · Work directly with contracted sales department to develop all custom integration to fit client requirements· Publish technical specifications and canonical models for new and existing projects· Conduct meeting with internal stakeholders to understand requirements and generate user cases for major projects· Diagram workflows for technical products and business processes using Microsoft Visio· Provide support for the complete life cycle of Integrations projects· Collaborate across agile teams to deliver successful new technology functionality· Perform client IT discovery calls to understand and determine integration requirements

• Integrations Coordinator/ Integrations Engineer

  • Mar 2016 - Feb 2017

  · Maintain functionality and performance of Echo’s EDI systems· Troubleshoot production issues use Biztalk configuration and development· Develop client integration solutions using Visual Studios mapping and XSLT coding· Lead meetings with executive management to determine priority of client integrations projects· Determine the release scope of Integrations Team production deployments · Responsible for development of large scale custom customer integrations · Co-lead EDI developer for the of Echo Global Logistics and Command Logistics merger · Work directly with clients to understand the integration needs and requirements

• Account Executive

  • Dec 2014 - Mar 2016

  · Establish and maintain strong client relationships to deliver high level of client satisfaction on a daily basis· Developed a strong understanding of the logistics industry to deliver timely and effective resolutions on time sensitive issues· Compile daily reports for client’s detailing business activities



N3PR North America

• Downers Grove

• Operations Associate

  • Aug 2012 - Nov 2014

  •Provide excellent client assistance and client troubleshooting through phone, e-mails, and live chat support •Coordinate with sales and IT departments to develop new functions and methods to increase customer satisfaction of web based application •Performed product demonstrations to decision-makers via webinar and in person to increase market share •Recommend improvements in products, packaging, shipping, or service methods and procedures to prevent future problems and increase client's cash flow.