Experience

ORH Marketing

• Ireland
• Advertising Services
• 1 - 100 Employee

• Systems Administrator

  • Jun 2019 - Present

  As the IT Administrator for a small company, I operate the several administrative suites that our employees use to communicte, creating and destroying users and permissions based on need. I administer several Google Admin G Suite's as part of our varied range of products. Other examples include Slack, Lastpass as well as the hardware such as mobile phones and laptops. I monitor and admin several websites and the instances they run, as well as manage the domain names through several registrars such as Register365, Blacknight, GoDaddy and ionos.co.uk. In addition I create and install the SSL certificates on these sites to create HTTPS connecctions to our customers around the world. We have several websites, some on the Shopify platform, and most instances being hosted through AWS on Linux Ubuntu servers, I would create and install any updates or services the instance requires through the CLI as well as ensuring a secure and lean operating environment. Show less



AXA Ireland

• Ireland
• Insurance
• 200 - 300 Employee

• DevOps Engineer

  • Dec 2017 - Aug 2018

  As a DevOps Engineer my main tasks were taking bundles of changes made by Full Stack Developers who developed requested features and pushing those to the next designated environment.My role's main duty was to write scripts to integrate new code changes into the next environment, for example moving changes made in a Development Environment to a System Testing Environment.In addition, I would resolve issues and alerts created from builds that failed to compile, monitoring internal systems hosted on internal servers hosting vital services for AXA staff such as clocking systems, and public facing API channels to allow Third Party brokers to integrate with AXA systems. Show less

• .NET Developer

  • Dec 2016 - Nov 2017

  Working as a Full Stack Developer using C# .NET Framework to develop features for our customer-facing online insurance quote system. These features would be requested by an Analyst and would provide a description and rundown of the functionality of the requested feature, my role would be replicating these requests in a test-driven development environment and resolving issues and provide additional bug fixing until the feature was pushed to a production environment.We operated an Agile environment, participating in daily standups to share our current progress and what obstacles were in our path in relation to pushing a feature. Show less



FDM Group

• United Kingdom
• Information Technology & Services
• 700 & Above Employee

• Java / C# Software Development Trainee

  • Aug 2016 - Nov 2016

  Stephen is a FDM trainee, currently training in .NET Development and Java Development Stream. FDM Group is a professional services provider with a focus on IT and over 130 clients in industries including finance, media, aviation, insurance, government and not-for-profit. Using a tailored blend of specialist training and skills development, FDM transforms high-calibre graduates into professional IT and business Consultants through their unique Graduate Programme. FDM’s Graduate Programme tailors training around your skill set, offering an individual learning pathway with either a business or technical focus. Training pathways include Project Support, Business Analysis, Business Test Analysis, Data and Operational Analysis, Software Testing, Software Development, Production Support and MX.3 Production Support. Following training, graduates will be prepared for exciting roles as FDM Consultants representing FDM on client sites across the UK. Skills: - SQL - Excel - Visual Basic for Applications - UNIX - Bash - Shell Scripting - Web Application Design - HTML - CSS - XML - XSD - XSLT - OOD (Object Orientated Development) through Java and C# - TDD (Test Driven Development) Show less



SalesSense International

• Ireland
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• System Administrator

  • Nov 2015 - Aug 2016

  Company: SalesSense, the Science of Sales made Simple. 2014-2015 Irish Sales Champion Awards winners: Champion Sales Team 2015-2016 Irish Sales Champion Awards winners: Outsource Partner of the year, Field Sales Champion SalesSense International is Ireland's leading Sales Acquisition Company. The development of our Omni channel Customer Engagement Centre ensures we can meet every outsource requirement, setting new world class benchmarks as a standard. We are the chosen successful partners to many of Ireland’s leading telecommunications and energy providers. People are the DNA of our business, demonstrating inspired leadership and embodying our unique company culture. We focus on coaching and developing our talent and couple this with the use of the most globally advanced cloud technology. Categories: • Outsourced Sales Solutions • Channel Modelling • Client Partnerships • Extensive Sales Training & Management • Technology • Customer Engagement • Web chat, SMS, Surveys, Analytics, Service Personal Role: IT Support / Systems Administration • Troubleshooting both hardware and software issues. • Resolving queries via a ticketing system. • Creation and curation of user accounts and management of Office 365 licenses. • Administration of Office 365 applications, designing solutions for internal SharePoint Online sites. • Working within Microsoft Azure environment to secure user base within a data security compliant network structure. Show less



BoyleSports

• Ireland
• Gambling Facilities and Casinos
• 500 - 600 Employee

• Helpdesk Administrator

  • Aug 2013 - Jul 2015

  Troubleshooting issues at all levels of business, from PCs in the HQ belonging to core teams essential to running of the business to shop tills located all across the country also being involved with 3rd Party Engineers should the need for on-site support arise. We would work very closely with the Infrastructure department to ensure that every shop was connected and synchronised to HQ, providing network monitoring, analysis and troubleshooting across all shops and internal networks both physical and virtual. Helpdesk admins were also available on-call 24-7 after the closing time of the desk, providing a point of escalation to any IT critical alerts throughout the night. Show less



Vodafone

• Dundalk, Ireland

• Customer Service Representitive

  • Oct 2011 - Feb 2012

  Call centre based position whose main functions interwine good customer service with sales. Your responsibilities included the taking of customer queries over the phone and resolving quite rapidly. Position demanded a variety of traits ranging from mobile phone knowledge and contract and special stipulations to mental discipline and fortitude in regards to the high standard statistics each CSR is expected to uphold. Call centre based position whose main functions interwine good customer service with sales. Your responsibilities included the taking of customer queries over the phone and resolving quite rapidly. Position demanded a variety of traits ranging from mobile phone knowledge and contract and special stipulations to mental discipline and fortitude in regards to the high standard statistics each CSR is expected to uphold.