Stephen Carr

Comsultant at Skilltech Consulting Services
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Melbourne Area, AU

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Credentials

  • Private Aircraft Pilot
    Civil Aviation Safety Authority Australia

Experience

  • Skilltech Consulting Services
    • Australia
    • Utilities
    • 1 - 100 Employee
    • Comsultant
      • Apr 2018 - Present

  • Servicestream Limited
    • Facilities Services
    • 1 - 100 Employee
    • Customer Service Specialist
      • Apr 2012 - Oct 2016

      NBN Scheduler (2015 - 2016): Liaising with NBN Co and Installation Technicians; Origin Service Desk (2012 - 2015): Customer Service - after sales support and fault recording for Smart Energy Monitor, Solar Panels and Home Products using Sales Force. Liaising with Customers, Installers and our Tier 2 Complaints Team. NBN Scheduler (2015 - 2016): Liaising with NBN Co and Installation Technicians; Origin Service Desk (2012 - 2015): Customer Service - after sales support and fault recording for Smart Energy Monitor, Solar Panels and Home Products using Sales Force. Liaising with Customers, Installers and our Tier 2 Complaints Team.

  • Manpower
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Customer Service Specialist
      • Feb 2011 - May 2011

      Visy Recycling Customer appointment setting using SAP Visy Recycling Customer appointment setting using SAP

  • Telstra
    • Australia
    • Telecommunications
    • 700 & Above Employee
    • Technical Support Specialist
      • May 1999 - Aug 2010

      Technical Solutions (2007 - 2010): Multi Front of House responsibilities liaising with technicians, customers and other consultants in a busy team environment. Activation and cutover of customer services in time live scenarios, diagnosis and resolution of difficulties as they occur. Maintenance of cable records, Plant assigning, assisting technicians with location of plant and alternative solutions. Product Connect, Back of House (2004 - 2007): Activation of customer services within standard provisioning times in adherence with practices and procedures. Attending to the four Melbourne Product Connect Robot alarms. Dispatching duties, providing tickets of work, form the AIMS queue to staff at the three Back of House sites with sufficient lead time. ble records, Plant assigning, assisting technicians with location of plant and alternative solutions. NBN Consultant (2002 - 2004): Checking dealer contract compliance. Providing macro generated reports for account analysis. Back of House, resolution of system generated billing errors. Outbound contact with customers. Faults (1999 - 2002): Diagnosis and resolution of telecommunication service difficulties and faults at point of call, for residential and small business customers. Recording faults and arranging appointments. Adherence to diagnostic processes, call and fault resolution timeframes. Show less

Education

  • Real Estate Institute of Victoria
    Real Estate Agents Representative
    2016 - 2016
  • New Zealand Qualifications Authority
    Intermediate Certificate of Engineering, Engineering

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