Experience

JTec IT Ltd

• United Kingdom
• Computer Networking Products
• 1 - 100 Employee

• Senior Technical Support Analyst

  • May 2022 - Present



FLAGSHIP MEDIA GROUP LTD

• United Kingdom
• Newspaper Publishing
• 1 - 100 Employee

• Web IT Engineer

  • Nov 2021 - May 2022

  Liaising with customers to put their websites live. Configuration of DNS settings for customers domain names. Email migration from old provider over to our servers. Configuration of WordPress. Management of cPanel web servers (Apache, MySQL, PHP etc...) running on Debian Linux. Resolving issues with emails, websites etc... Liaising with customers to put their websites live. Configuration of DNS settings for customers domain names. Email migration from old provider over to our servers. Configuration of WordPress. Management of cPanel web servers (Apache, MySQL, PHP etc...) running on Debian Linux. Resolving issues with emails, websites etc...



RefreshedByUs.com

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical & Sales Support Executive

  • Apr 2019 - Jul 2021

  Customer Service Management. Management of returns and repairs, making sure these are completed to a high standard and on time. Staff management. Managing retail salesBusiness to business sales. Technical Support, resolving hardware and software issues on computers. Service delivery, looking after large orders from start to finish to make sure these are completed on time and to a high standard. Quality control.Tender/contract management.Maintaining deployment server.

• IT Engineer

  • Feb 2016 - Jul 2021

  Configuring laptops and desktops as per customer orders. (Upgrading RAM, hard drives, installing operating systems, drivers etc...)Hardware repairs on desktops, laptops and mobile phones. Fulfilling large orders for businesses.Management of Windows Deployment Server.Management of the company eBay account, making listings, accurately describing products, preparing and repairing products for resale.Managing customer service on the company eBay account, ensuring feedback remained at 100% positive.Testing equipment, including routers, switches, phones, NAS, servers to ensure fitness for resale.Internal IT support.



Vyta

• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee

• Engineer

  • Feb 2016 - Jul 2021

  Data wiping equipment, including servers, desktops, laptops, mobile phones, VOIP phones, routers, switches and other equipment. Repair of servers, desktops and laptops. Warehousing duties. Data wiping equipment, including servers, desktops, laptops, mobile phones, VOIP phones, routers, switches and other equipment. Repair of servers, desktops and laptops. Warehousing duties.