Experience

Fooda

• United States
• Food and Beverage Services
• 200 - 300 Employee

• Senior Manager of Dining Operations

  • Jun 2022 - Present

  Greater Boston Accountable for the day-to-day operations of four café sites in Boston which included pop-up, dining, and catering services. Managed a team of 3 Managers and 18 hourly associates and collectively achieved annual sales of $7.3m. Designed customer surveys and offered incentives to 1,000+ customers at 2 underperforming sites. Interpreted the data and designed and implemented changes to local store marketing and operations. Increased loyalty mobile app downloads by 24% and increased weekly… Show more Accountable for the day-to-day operations of four café sites in Boston which included pop-up, dining, and catering services. Managed a team of 3 Managers and 18 hourly associates and collectively achieved annual sales of $7.3m. Designed customer surveys and offered incentives to 1,000+ customers at 2 underperforming sites. Interpreted the data and designed and implemented changes to local store marketing and operations. Increased loyalty mobile app downloads by 24% and increased weekly average check value by 42%. Liaised and educated 77 local restaurant owners in emerging food trends. Developed new menus, and facilitated 25 tasting days for new accounts. Supported the community by the donation of leftover food to 5 local shelters. Consulted, trained, and developed 3 Managers. Launched individual training programs based on each manager’s preferred way of learning over a 3 to 6 month period. Contributed to greater Manager confidence, increased site sales growth and a 12% increase in customer satisfaction. Recognised as the lead implementation expert for new café sites and held a procurement budget of $39,000. Project-managed the operation and all relevant stakeholders. Successfully launched two new café sites in Boston within 6 months. Recognised first month café sales of $84.5K and catering sales of $67.5K. Brand owner for the relationship with Starbucks. Responsible for the operational delivery of the largest café site in Los Angeles – a first for the company. Praised and congratulated by the Fooda Management Team. Successfully completed a 6 month break during Covid. Maintained resilience and sourced different types of employment during those months.

• General Manager of Dining Services

  • Jun 2021 - Jun 2022

  Greater Boston Improved sales by 13% the first year and 25% the second year of two underperforming sites. Oversaw day-to-day operations of pop-up, dining, and catering services at four sites across Boston and managed a team of three managers and eighteen hourly associates. Consulted, trained and developed managers on how to be better managers .Led the successful launch of two new café sites in the Boston area. Rolled out a new point of sale system for the entire Boston area. Developed relationships with… Show more Improved sales by 13% the first year and 25% the second year of two underperforming sites. Oversaw day-to-day operations of pop-up, dining, and catering services at four sites across Boston and managed a team of three managers and eighteen hourly associates. Consulted, trained and developed managers on how to be better managers .Led the successful launch of two new café sites in the Boston area. Rolled out a new point of sale system for the entire Boston area. Developed relationships with clients such as Akamai Technologies, Boston Properties, John Hancock Financial and Philips Healthcare. Enter over $10,000 of daily sales information into propriety accounting software; reconcile numbers weekly with accounting and bi-weekly with District Management. Oversee P&L reports and quarterly budgets and utilize CRM to organize leads and yearly sales numbers. Act as main point of contact for clients, building managers, and vendors; respond to client and maintenance requests. Partner with the marketing team to contribute new digital menu design, giveaways and promote events. Help launch new sites, bring on new restaurant partners and implement new technology by working with sales, operations and engineering teams across the company.



Bon Appétit Management Company

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • Jan 2021 - May 2021

  Boston, Massachusetts, United States Provide exclusive dining services to MIT and executive leadership; managed 50+ associates; oversaw day-to-day operations including hiring, recruitment, lead training, and onboarding Stewarded employee and guest relations; coordinated schedules & payroll, performed administrative human resource functions, ensured positive customer experience, advanced retention, and responded to customer feedback Responsible for full P&L of annual sales; partnered with Executive Chef and Accounting to… Show more Provide exclusive dining services to MIT and executive leadership; managed 50+ associates; oversaw day-to-day operations including hiring, recruitment, lead training, and onboarding Stewarded employee and guest relations; coordinated schedules & payroll, performed administrative human resource functions, ensured positive customer experience, advanced retention, and responded to customer feedback Responsible for full P&L of annual sales; partnered with Executive Chef and Accounting to finalize scope of product ordering, projected sales, price adjustments, and effective allocation of $1MM annual food budget Partnered with marketing team and contributed to digital menu design; promoted daily giveaways and new items Monitor all food quality, safety and service standards Show less



Fooda

• United States
• Food and Beverage Services
• 200 - 300 Employee

• General Manager

  • Jul 2018 - Oct 2020

  Los Angeles, California Oversee day-to-day operations of pop-up dining services and manage team of seven cashiers and cooks. Liaise with Executive Chef on menu selection and assist with product ordering Enter over $10,000 of daily sales information into propriety accounting software; reconcile numbers weekly with Accounting and bi-weekly with District Management Act as main point of contact for clients, building managers, and vendors; respond to client and maintenance requests. Partnered with marketing team and… Show more Oversee day-to-day operations of pop-up dining services and manage team of seven cashiers and cooks. Liaise with Executive Chef on menu selection and assist with product ordering Enter over $10,000 of daily sales information into propriety accounting software; reconcile numbers weekly with Accounting and bi-weekly with District Management Act as main point of contact for clients, building managers, and vendors; respond to client and maintenance requests. Partnered with marketing team and contributed to digital menu design; promoted daily giveaways and new items. Developed a checklist and cleaning schedule for individual café sites that is used to run sites in the most efficient way possible . Personally responsible for bringing Starbucks in as a partner to the largest café site in Los Angeles, a first for the company. Developed relationships and collaborated with local restaurant partners to help assimilate second chance people back into the working world. Helped bring on new restaurant partners and implement new technology by working with sales, operations, and engineering teams across the company Show less



Bon Appétit Management Company

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • May 2016 - Jul 2018

  Burbank, CA • Increased daily sales from key accounts (Disney Studios in Burbank, CA) by 46%. Analysed local market trends and sent out surveys to customers. Adjusted product range and developed rotating seasonal menus with the Executive Chef. • Enhanced the training and onboarding programs at two different sites. Successfully developed a hands-on process to ensure new associates knew their roles and could demonstrate their potential. Supported with Manager evaluation of progress and increased employee… Show more • Increased daily sales from key accounts (Disney Studios in Burbank, CA) by 46%. Analysed local market trends and sent out surveys to customers. Adjusted product range and developed rotating seasonal menus with the Executive Chef. • Enhanced the training and onboarding programs at two different sites. Successfully developed a hands-on process to ensure new associates knew their roles and could demonstrate their potential. Supported with Manager evaluation of progress and increased employee retention from 55% to 83%. • Partnered with the Executive Chef in the allocation of a $5m annual food budget. Finalised the scope of product ordering, assisted with projected sales forecasts and implemented necessary price adjustments. Show less



ADT

• United States
• Consumer Services
• 700 & Above Employee

• Senior Lead Training Officer

  • Feb 2012 - May 2016

  Chatsworth, California Administered aid and averted a victim fatality by rescuing an individual trapped in a car engulfed in flames following a car crash. Awarded the Royal Blue Award internally by key ADT Senior Manager for outstanding service. Detected and stopped a burglary in process which resulted in an arrest and recovery all of stolen goods totalling $10,000. Awarded the Royal Blue Award internally by key ADT Senior Manager for outstanding service. Training manager for all third shift officers… Show more Administered aid and averted a victim fatality by rescuing an individual trapped in a car engulfed in flames following a car crash. Awarded the Royal Blue Award internally by key ADT Senior Manager for outstanding service. Detected and stopped a burglary in process which resulted in an arrest and recovery all of stolen goods totalling $10,000. Awarded the Royal Blue Award internally by key ADT Senior Manager for outstanding service. Training manager for all third shift officers. Liaised with upper management to distribute and train company standards which involved first aid, officer safety, defensive tactics and report writing. Contributed to greater officer confidence, increased employee retention and customer complaints went down 35%. Assisted with emergency medical and assisted local law enforcement with robbery intervention and arrest. Responded calmly and professionally to alarm activations, alerts of suspicious behaviour, service calls, medical emergencies, and bomb threats. Interacted with and supported local law enforcement as needed. Helped contribute to successful convictions of criminals. Investigated claims and collected preliminary information on crimes as a first responder. Produced incident, accident, and arrest reports for law enforcement. Conducted private investigations on missing person cases. Show less



Emmanuel College (Boston)

• Higher Education
• 500 - 600 Employee

• Campus Safety Officer

  • Nov 2010 - Oct 2011

  Boston, Massachusetts Completed six-month academy training to earn promotion from security guard to sworn police officer . Oversaw safety and security of approximately 2,000 students and campus residents on 17 acre property. Partnered with 20+ onsite managers and liaison officers, as well as local law enforcement agencies; controlled crowds and ensured general safety for large events in attendance of 2000+ Patrolled campus for suspicious behavior, responded to emergency alerts, and reported concerns to direct… Show more Completed six-month academy training to earn promotion from security guard to sworn police officer . Oversaw safety and security of approximately 2,000 students and campus residents on 17 acre property. Partnered with 20+ onsite managers and liaison officers, as well as local law enforcement agencies; controlled crowds and ensured general safety for large events in attendance of 2000+ Patrolled campus for suspicious behavior, responded to emergency alerts, and reported concerns to direct managers Show less



Bon Appétit Management Company

• United States
• Restaurants
• 700 & Above Employee

• General Manager

  • May 2008 - Feb 2011

  Boston, Massachusetts Hire, recruit, train and manage over 30 associates based onsite at Emmanuel College, Boston. Oversee all culinary and operations functions for a key corporate dining account with yearly sales of $5 Million Deliver high quality customer service and address any issues regarding orders or inquiries in a timely manner. Manage all financials including budget development, forecasting, financial reporting, P&L, cost controls and control account expenditure. Plan and create all weekly menus with… Show more Hire, recruit, train and manage over 30 associates based onsite at Emmanuel College, Boston. Oversee all culinary and operations functions for a key corporate dining account with yearly sales of $5 Million Deliver high quality customer service and address any issues regarding orders or inquiries in a timely manner. Manage all financials including budget development, forecasting, financial reporting, P&L, cost controls and control account expenditure. Plan and create all weekly menus with Executive Chef, launch new culinary programs and coordinate catering events in-line with account preferences. Monitor all food quality, safety and service standards across the account sites. Maintain thorough knowledge of food & beverage, supervisory duties, service techniques and guest preferences. Maintain consistent high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure optimum quality. Initiate vendor contract negotiations and maintain accurate records. Organize vendor fair and large-scale community marketing events. Prepare and manage weekly payroll in accordance with projected weekly revenue. Implement stringent measures to maintain consistent high rating from ecosure and Health Department Show less