Experience

PrepayPower

• Ireland
• Utilities
• 200 - 300 Employee

• Billing Manager – Commercial Operations & Billing Projects

  • Apr 2023 - Present



IMRO

• Ireland
• Music
• 1 - 100 Employee

• Credit Control Manager

  • Aug 2016 - Apr 2023

  • Responsible for the departments 6 team members. Conducting quarterly reviews and developing KPI’s to measure team performance. Constantly monitoring all aspects of the teams work by developing reports and feeding the results back to the team members. This increased productivity and cash collections. • I developed a new collections system with our 3rd party systems provider. This streamlined the collections process and improved cash collections. This involved gathering requirements for the business and writing up process documents to present to our I.T. team and director. • Daily monitoring of the collections system to ensure it is optimised to its full efficiency. Identifying any gaps in the collections process and closing them off with I.T. and other team members. • Development of new reports to measure cash performance, forecasts and identifying bad debt customers. • Outsourcing of all the companies printing to a 3rd party supplier. This saved the company €80K per year in printing costs and allowed the team to focus on collecting cash. • Implementation of a call recording system for the credit control team. This helped to drive customer satisfaction and monitor team performance to drive efficiency within the team. • I introduced cash collections through SMS. This drove our incoming calls and allowed us to target a specific customer base at a certain time or day. • Mentoring of staff, specifically the team leader. Coaching him on leadership skills, presenting skills and daily decision making. • Daily contact with solicitors and legal executives and driving bad debt customers into the legal process. • Winner of two awards at the Irish Credit Team awards 2022. Show less



Uisce Éireann Irish Water

• Ireland
• Utilities
• 700 & Above Employee

• Billing Manager

  • Mar 2016 - Aug 2016

  • Responsible for billing personal. • Drive the team forward in completing daily operational activities. • Streamline the billing processes and work closely with the change management team. • Redevelopment of the billing departments daily, weekly and monthly reports. • Main point of contact for complaint escalation and resolution. • Work collaboratively with the Customer Care to maintain best in class billing quality. • Subject matter expert for key billing projects. • Responsible for billing personal. • Drive the team forward in completing daily operational activities. • Streamline the billing processes and work closely with the change management team. • Redevelopment of the billing departments daily, weekly and monthly reports. • Main point of contact for complaint escalation and resolution. • Work collaboratively with the Customer Care to maintain best in class billing quality. • Subject matter expert for key billing projects.



iD Ireland

• Santry

• Mobile Billing Manager

  • 2014 - 2016

  • Project managed the successful delivery of the wholesale and retail billing system. • Collaborated with 3rd party billing vendor to maintain project milestone dates and assist with testing. • Worked closely with business analysts for requirements gathering and process mapping. • Developed automated Revenue Assurance reports to prevent revenue leakage and monitor fraud. • Worked collaboratively with various teams including the Customer Service team to develop an escalation processes and complaint handling process. • Project managed the successful delivery of a direct debit and credit card solution with Verifone and Commerzbank. • Project managed the successful delivery of a credit scoring system with American Express and Equifax. • Successfully implemented a collections and bad debt process. • Daily operational tasks for billing and collections. • Developed and implement financial controls for revenue integrity. • The creation of complex billing and collections KPI’s for senior management. Show less



Imagine

• Ireland
• Telecommunications
• 1 - 100 Employee

• Billing and Revenue Manager

  • 2006 - 2014

  • Accountable for all billing activities of the seven companies in the group and wholesale businesses • Creation of churn prediction model based on core base data. • Analysis of data to provide business knowledge to the company. • Manage a team and ensure that targets are met by staff members • Adhere to stringent timelines to ensure billing periods are closed effectively • Monitor Revenue leakage and develop controls to ensure billing accuracy is achieved • Develop and maintain high level management reports and complex reconciliations • Developing systems, testing and managing them with third party vendors • Liaising with all departments regarding any escalations with billing, revenue or system issues • Integration of new products and processes into existing systems • As new companies are acquired, bring in standard processes without the loss of revenue • Manage all European interconnect pricing and billing • Facilitate in all billing and revenue audits • Expert in Mediation and CDR's • Developing working relationships with all departments to achieve high standards in billing accuracy. • Involved in all new projects, collaborating with all other departments to improve billing, payment and customer care systems Show less



Orange Business

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Assistant Team Leader

  • 2004 - 2006

  • Handling of all billing queries • Reporting on KPI’s and revenue • Hitting monthly targets to achieve customer satisfaction • Training new staff and creating tailored training documents • Conference calls with account managers in the USA • General Team Leader duties • Handling of all billing queries • Reporting on KPI’s and revenue • Hitting monthly targets to achieve customer satisfaction • Training new staff and creating tailored training documents • Conference calls with account managers in the USA • General Team Leader duties