Experience

Renewal by Andersen of Central Illinois

• United States
• Construction
• 1 - 100 Employee

• Project Manager

  • Mar 2018 - Present

  -In home based sales of Andersen windows and doors. -Help homeowners increase the value and comfort of their homes with energy efficient replacement window solutions -Design and implement complex window and door solutions -Negotiate prices, terms of sale and service agreements -Select the best product solutions based on customer need and within budget -Act as customer liaison between sales management and personal accounts -In home based sales of Andersen windows and doors. -Help homeowners increase the value and comfort of their homes with energy efficient replacement window solutions -Design and implement complex window and door solutions -Negotiate prices, terms of sale and service agreements -Select the best product solutions based on customer need and within budget -Act as customer liaison between sales management and personal accounts



The Rusted Nail Barnwood Furniture

• Minority Owner

  • May 2011 - Present

  -Build and design custom furniture and home decor. -Manage and maintain E-commerce websites and content. -Manage, develop, and maintain marketing and social media content. -Manage and maintain customer, client, and vendor relations. -Build and design custom furniture and home decor. -Manage and maintain E-commerce websites and content. -Manage, develop, and maintain marketing and social media content. -Manage and maintain customer, client, and vendor relations.



Goodwill Industries of Southeastern Wisconsin, Inc.

• United States
• Retail
• 700 & Above Employee

• Retail Supervisor

  • Oct 2017 - Mar 2018

  -Lead our associates to create a customer centric store and donation environment -Responsible for opening/closing the store -Managing register efficiency -Achieving daily production goals -Providing excellent customer service -Developing associates -Lead our associates to create a customer centric store and donation environment -Responsible for opening/closing the store -Managing register efficiency -Achieving daily production goals -Providing excellent customer service -Developing associates



Peak Value Sales

• General Manager

  • May 2017 - Sep 2017

  -Full operational and P&L responsibilities for the business -Lead listing team with the detailed maintenance and improvement of listings on the various marketplaces (title, description, images, reviews, prices, product specs, customer questions, etc.) to increase product ranking and buyer experience -Monitor and analyze KPIs (visits, conversation rate, ROI, cost analysis, return rate, etc.) -Inventory planning: compare past and current sales trends to determine future inventory demand. -Analysis of aging inventory by finding the reasons for slowing demand and passing the solution to listing team for corrections. -Communicate effectively both internally and externally to meet customer needs and expectations. -Manage e-commerce website and oversee internet assortment, sales, staffing, and goals



Sears Holdings Corporation

• DC Operations Manager

  • Jan 2015 - Nov 2016

  -Monitors, assesses, manages and makes recommendations to key productivity indicators, such as financial, productivity, service and people goals in order to reduce and control costs. -Immediately analyzes and resolves flow interruptions to the dock and away from the dock. .Establishes and monitors the daily schedule and priorities and ensures priorities are adhered to and resources are utilized properly to control costs in order to meet customer needs. -Ensures accuracy, housekeeping, merchandise damage minimization and safety through monitoring and enforcement of company requirements. -Manages the development, implementation and administration of operational policies, programs and systems within functional areas. .Establishes methods and procedures for departmental work activities, identifies and resolves operational problems, and communicates expertise and approvals concerning departmental activities. -Manages the hiring, orientating, evaluation, and development of associates. -Carry out disciplinary actions or recommends termination of employment as appropriate. -Share and provide appropriate information and anticipate information needs of all distribution center associates in accordance with company quality and communication time schedule requirements. -Prepares various statistics and reports including monitoring of vendor and carrier compliance to established procedures, number of trailers at distribution center, amount of merchandise that was unloaded to endure optimum merchandise flow. -Develop and assess appropriate procedures for processing merchandise, with a focus on high quality work processes. -Help determine staffing needs for optimum department operations. -Access all areas of working environment that he/she is responsible for to observe operations, observe associates, instruct in methods of operation, and assess needs. -Establish sound process improvement initiatives that drive year over year improvement.



Vosges Haut-Chocolat

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Shipping Manager

  • Nov 2012 - Jan 2015

  -Oversees the training and management of 5 to 55 employees. -Manages the department processes and procedures. -Maintains and builds relationships with customers to provide troubleshooting support. -Proactively suggests process improvements to increase productivity company wide. -Ensures that all departmental documents, including but not limited to, invoices, HACCP records, and customer orders are maintained and promptly completed. -Inventory and Purchasing on all shipping and janitorial supplies -Seafood HACCP certified

• Receiving/Dispatch supervisor

  • Sep 2008 - May 2011

  -Manages the receiving process to ensure compliance and accuracy. -Ensures all international and distributor shipments meet SOP standards and requirements -Maintains and build relationships with carriers -Performs inventory of shipping supplies, determining needed supplies, and placing order with vendors -Manages the receiving process to ensure compliance and accuracy. -Ensures all international and distributor shipments meet SOP standards and requirements -Maintains and build relationships with carriers -Performs inventory of shipping supplies, determining needed supplies, and placing order with vendors



J&L Industrial Supply

• Wholesale
• 1 - 100 Employee

• Outbound Supervisor

  • May 2002 - Nov 2007

  -Supervised 55 employees. -Managed warehouse quality control, department payroll, and daily productivity/inventory. -Provided troubleshooting of discrepancies. -Managed outbound process to ensure packages were shipped out in a timely manner. -Supervised 55 employees. -Managed warehouse quality control, department payroll, and daily productivity/inventory. -Provided troubleshooting of discrepancies. -Managed outbound process to ensure packages were shipped out in a timely manner.



Holiday Inn Augusta West/Adams Lounge

• Bartender

  • Mar 1997 - May 2002

  -Managed daily operations and customer relations. -Responsible for all sales transactions and money management -Managed daily operations and customer relations. -Responsible for all sales transactions and money management



Augusta Richmond County Civic Center/ Fine Host corp.

• Warehouse Distribution Supervisor

  • Dec 1999 - Sep 2001

  -Supervised up to 15 employees on a daily basis. -Managed the receiving process and inventory control. -Maintained multiple satellite vending locations. -Supervised up to 15 employees on a daily basis. -Managed the receiving process and inventory control. -Maintained multiple satellite vending locations.