Experience

Sopra Banking Software

• France
• Software Development
• 700 & Above Employee

• Client Relationship Manager

  • May 2023 - Present

  Yate, England, United Kingdom



CSS Europe Limited

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • May 2022 - Dec 2022

  Lichfield, England, United Kingdom In this role, I managed numerous successful projects implementing asset management software into the NHS and Health Services. This included creating and managing project plans, meeting with stakeholders, and managing staff members to ensure the software was implemented on schedule and meeting quality requirements. A key highlight was training new staff members in project management structures and plans to improve department flexibility. I also supported running the Project Management Office… Show more In this role, I managed numerous successful projects implementing asset management software into the NHS and Health Services. This included creating and managing project plans, meeting with stakeholders, and managing staff members to ensure the software was implemented on schedule and meeting quality requirements. A key highlight was training new staff members in project management structures and plans to improve department flexibility. I also supported running the Project Management Office improving documentation and processes. Show less



Dojo

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Advisor

  • Apr 2021 - Apr 2022

  Bristol, England, United Kingdom Within this role, I managed the project to train the advisory team to ensure customer retention and loyalty. This has included leading the proactive service campaigns to contact and advise over 10,000 customers. A key highlight would be increasing the call success rate by 8% by creating guides/processes for proactive campaigns. I also wrote highly engaging social media responses on Trustpilot, Twitter and Instagram to enhance the brand visibility.



DAS UK Group

• United Kingdom
• Insurance
• 200 - 300 Employee

• Insurance Claims Handler

  • Nov 2020 - Apr 2021

  Bristol, England, United Kingdom This role involved assessing a variety of insurance claims in the new & ongoing Claims Department. I managed entire case lifecycle by analysing evidence against policies. This involved gathering information from customers/solicitors/other insurance companies and then evaluating the available evidence.



BNP Paribas Leasing Solutions

• France
• Banking
• 700 & Above Employee

• Customer Service Advisor

  • Feb 2020 - Nov 2020

  Bristol, United Kingdom Here, I played a customer-facing role displaying strong communication and negotiation abilities to manage client enquiries/issues and build positive relations. A major highlight would be serving as the Apple Specialist for the team to build the relationship between Apple and BNP Paribas Leasing Solutions.