General Contractor

• Mar 2021 - Present

Product Owner Enterprise Monitoring- Resource Manager Team Lead Senior Engineer - IT Infrastructure

• Oct 2004 - Dec 2020

I collected Systems Data and Logs , to explore opportunities to use Visualisation, to focus on Root Cause Analysis, Service Delivery and to build Dashboards that relay clear concise information to managers and support teams who can use the information to make sound and consistent decisionsMy Duties included the maintenance, configuration, and administration of the Corporate Enterprise Monitoring Solution for the New Zealand Defence Force. I supported the CITRIX users, CITRIX Infrastructure, and the systems that are required to provide the IT Infrastructure (AD, exchange, Vsphere, Gateways, etc.)As a manager, I had the responsibility of allocating the resources required to meet customer needs identified during the Two-week Sprints used to control workflow under the Agile Framework.I am a supporter of SCALED AGILE and ITIL methodology and have had the opportunity to use these Frameworks to develop and support ITSM solutions that provide customer focused support through well-planned processes and effective allocation of technical and personnel resources and developing a deep understanding of the customer wants and needs through active listening and empathyAs a systems monitoring subject matter expert (SME) I have designed solutions and implemented these after working on projects to identify and replace Enterprise Management Solutions as the technology and Monitoring/management requirements change. Project Management duties included analyzing, gathering, documenting Functional, Technical, and User requirements. The design would be presented to the Solutions Architects to ensure that the proposed solution fits within the Roadmap to meet business needs.This role has provided the opportunity to build my project management experience. Leadership and design skills. I also had the responsibility to oversee the implementation, administration, and training on a range of Enterprise Systems Management Solutions and Operating Systems. Show less

Resource Manager, Team Lead, Senior Engineer IT infrastructure Product Owner Enterprise Monitoring

• May 2004 - Dec 2020

My interest in IT Infrastructure, Data Analytics, Integration, and Systems Management has provided me with opportunities to work in the design, development, support, and analysis of Enterprise-Grade IT and Radio Monitoring Systems Nationally and Internationally as a Technical SME and Resource Manager.The IT and Infrastructure landscape is forever changing and as the CLOUD becomes even more important to the delivery of IT resources to the customer, now, more than ever, requires organizations to adopt the "new way of thinking" through the use of DevOps and the benefits this brings through Continuous Integration and Continuous Deployment. I am looking to work with organizations that have this focus in their " DIGITAL DNA". That strives to improve customer satisfaction through the effective use of their DATA using Modern and Emerging technology Show less

Engineer-Radio Systems Monitoring and Integration

• Jul 2001 - Sep 2003

Duties to Build, implement and administer a "turnkey" proprietory Network Monitoring Solution to support and Monitor the range of Microwave radios designed, manufactured by Stratex Networks and deployed worldwide by Stratex Networks and its partners. The Solution was known as Pro-Vison and built on the CEMF (CISCO Element Manager Framework) to provide a single console view of Microwave Radio networks. Alarm Integration with HP OpenView was also established using the NBI (North Bound Interface) via SNMP to provide some OSS (Operations Support System) functionality Show less

Systems Engineer

• 1997 - 2001