Email Marketing Manager

• Jun 2022 - Present

Marketing Campaign Executive

• Oct 2020 - Jun 2022

Marketing Executive

• Sep 2019 - Oct 2020

Marketing Support Executive

• May 2016 - Sep 2019

Purchase Validation Team

• Aug 2013 - Aug 2015

Initially my role was to support Apple users across Europe with any contractual issues that may arise in relation to Apple support agreements. I completed this task with a 100% customer satisfaction level. I was then assigned to work on a new project team that validated consumer and enterprise ownership claims. I became heavily involved in the fast paced and ever changing project and soon came on board full time. I grew my expertise in this area and became the main Point of Contact for the role in EMEIA.Analysed vast amount of customer data that enabled management to calculate the number of full time employees required and provided this data to scheduling, who then produced timetables to reflect the incoming workload. As a result of this I was signed Head of Reporting for the team. I trained over 50 advisors on the procedure and created training tools and manuals in order to reduce the coaching period.

Customer Service Agent

• Nov 2012 - Apr 2013

Enabled clients to establish new trading accounts, place trades, provided information on shares and organisations and a wide variety of other functions available with the NabTrade service.Placed trades direct to the stock market and managed funds up to the value of AUS$300,000.Took ownership of workflows, where I had to resolve issues with client’s accounts and contact other brokers and share registries to assist in the transfer of shares. Enabled clients to establish new trading accounts, place trades, provided information on shares and organisations and a wide variety of other functions available with the NabTrade service.Placed trades direct to the stock market and managed funds up to the value of AUS$300,000.Took ownership of workflows, where I had to resolve issues with client’s accounts and contact other brokers and share registries to assist in the transfer of shares.

IT Risk & Assurance

• Jun 2011 - Apr 2012

During the final months of my postgraduate I completed a second work placement, this time with EY where I worked in the IT Risk and Assurance department. My tasks varied on a daily basis and I would regularly need to multi task numerous clients and accounts at the same time.Through working with government bodies to global co-operations I gained invaluable experience that has provided me with a wide understanding of the business world. Tasks included preparing monthly figures for the Irish Petroleum Industry Association, Journal Entry Balancing and compiling feedback for the Annual EY Global Information Security Survey. For a five month period, I was also assigned to the debt recovery group of a leading Irish retail bank, my position with this client involved Assurance and Regulatory testing where I had to ensure the correct procedures were followed by managers in charge of the large sums of debt.

Bar Supervisor

• Oct 2004 - May 2011

This position involved serving customers food and beverages, stock management and general upkeep of the store. Also involved being friendly and chatty with customers and the organisation and management of events.Trusted with large amounts of cash, managed premises in the manager’s absence and closed up facilities at end of the day’s business. This position involved serving customers food and beverages, stock management and general upkeep of the store. Also involved being friendly and chatty with customers and the organisation and management of events.Trusted with large amounts of cash, managed premises in the manager’s absence and closed up facilities at end of the day’s business.

Project and Change Management

• Mar 2009 - Sep 2009

As part of my undergraduate I completed a six-month work placement with the Project and Change Management team in AIB Bankcentre. The department monitored dozens of projects at a time from the planning phase to project close.My main task was to re-develop the departmental intranet site, this involved pro-actively communicating with numerous of other departments, such as risk, finance and legal, to produce a site that would guide the user through each stage of a project. During this period I also gained experience in Business Process Improvement, working with a loans department on a project aiming to reduce the average handling time of a loan application. This data was used to reduce the average handling time on motor loans applications. I was awarded a Distinction as a result of my work.