Business Analyst

• Feb 2021 - Present

Senior Bank Manager

• Oct 2008 - Feb 2021

Highly experienced Senior Manager with a successful track record of managing teams of direct reports across various key areas with a sales environment, specialising in conduct and operational risk, change and transformation, business migration analysis, sales and HR. Extensive backround in working with key stakeholders to implement change and improvement throughout business transformation in both HR and Sales Management. Highly experienced Senior Manager with a successful track record of managing teams of direct reports across various key areas with a sales environment, specialising in conduct and operational risk, change and transformation, business migration analysis, sales and HR. Extensive backround in working with key stakeholders to implement change and improvement throughout business transformation in both HR and Sales Management.

Banking Manager

• Mar 2006 - Oct 2008

• Responsible for proactive customer interactions to build client base, identify and meet customer needs that were aligned to bank sales strategy• Conducted ‘non-advised’ investment and mortgage interviews with customers, using skills and knowledge acquired from previous roles to stay complaint whilst growing key business objectives • Responsible for proactive customer interactions to build client base, identify and meet customer needs that were aligned to bank sales strategy• Conducted ‘non-advised’ investment and mortgage interviews with customers, using skills and knowledge acquired from previous roles to stay complaint whilst growing key business objectives

Branch Manager

• Jun 2001 - Mar 2006

As travel consultant I was responsible for customer interactions over a 2 years period where I would explore a need and package up their dream holiday using a multitude of global systems from TUI to Royal Caribbean. The next 4 years I was a Manager within Glasgow, I was responsible for managing multiple store managers simultaneously. The role included extensive travel throughout Europe to grow knowledge of our client requirements before implementing a strategy for Scotland which included meeting business owners and hotel owners.