Experience

Centra Funding
• United States
• Financial Services
• 1 - 100 Employee
• IT Manager

  • Jun 2023 - Present


ThinkPoint Financial

• United States
• Banking
• 1 - 100 Employee

• IT Support Manager

  • Aug 2011 - Apr 2022

  I am a member of an IT Support team providing remote and on-site user and system support covering corporately-approved technologies. I am responsible for the resolution of incidents involving information systems and related equipment used. Provide day to day system administration and support, including data backups, data restore, site surveys, installation and/or removal of hardware and/or software, following agreed policies and procedures. Tests hardware and software components affected, resolving malfunctions found and recording results. Provide detailed personal advice and guidance to all users in the effective use of systems, products and services available to them; demonstrates ingenuity in applying knowledge to non-standard situations. Assists users in making more effective use of systems, products and services, investigating complex problem situations to diagnose underlying causes and helping users to recover or continue operation. Uses judgment to set priority for resolution, monitor progress and apply escalation procedures for problems not progressing satisfactorily. Following agreed procedures, responds to requests for assistance by telephoning users. Provide information to enable users to solve their problems maintaining accurate log entries of contact with resolution details and follow-up information, and at all times, dealing with users in a courteous, friendly, professional manner. Show less



APEX Merchant Group

• 1 - 100 Employee

• System Administrator / Microsoft Exchange Administrator

  • Aug 2011 - Apr 2015

  Maintain Multi-Forest 2007/2010 Exchange Environment networks running Microsoft Windows Server 2003 and 2008R2. Responsible for Security Updates, Administration, Backups, Maintenance, Support and troubleshooting of Windows server 2003 and 2008r2 Operating Systems, and Shares, on 15 Dell Servers and 1 virtual server, including Design and Maintenance of Microsoft Active Directory, and Microsoft Exchange Server Enterprise E-mail system. Manage Backups of all servers with VERITAS Backup Exec using DLT Library and/or DAT Tape. Configure and manage corporate network security, Dial-In and VPN access. Provide Help Desk and Desktop Support for end users. Configured, maintained and monitored Spam and firewall for email and network security. Design and implement Gigabit Ethernet in corporate network backbone. Configure, manage, and support Cisco 2800 Routers, Dell PowerEdge 2950 Servers and Dell 3548 series switches. Support large T1/Frame Relay/ISDN WAN. Support clients and connectivity troubleshooting. Develop and implement desktop imaging and deployment procedures. Develop and implement immediate solutions for common server and LAN/WAN problems: low disk space, user permissions, file restores, TCP/IP address and/or Name conflicts, Troubleshooting LAN/WAN Backbone connectivity and trouble reporting, User Lockout, Server Software/Hardware failures, etc. Develop and test Disaster Recovery procedures for network servers including recovery from total network destruction. Interact with the clients to resolve the queries issues and problems. Provide 24/7 On-Call Support. Maintained and configured Nortel PBX and Telephone Systems utilizing Norstar M7310 Phones. Show less



SAB Productions

• Support Analyst / Network Technician

  • Sep 2007 - Aug 2011

  I was Accountable for building testing, analyzing, troubleshooting and reconfiguring servers and desktops for commercial digital audio production use. I was Responsible for administering, optimizing and supporting internal LAN/WAN infrastructure consisting of Windows Operating Systems. I Researched, recommended and implemented new hardware and software into the environment to increase efficiency. Monitored and supported internal network security, including adding/deleting users and shared permissions. • Credited for Training new employees and clients on procedures. • Setup and maintenance of the user account, data recovery, Active Directory, Exchange Active Sync etc. • Solely responsible for building, repairing and testing all servers and desktops. • Built and improved server storage utilizing a Multi TB raid array, and san file system. • Performed the termination of cables by mounting equipments, bonding connections, cables and the electrical protection equipment. Installed networks for internet working by identifying the various hardware and the software needed for the same. • Audited all desktops and laptops, including damage inspection, complete hardware reformatting and troubleshooting, reconditioning. Show less



Synergy Broadcast Systems

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Field Service Technician / Help Desk Analyst / Support Analyst

  • Jan 2005 - Aug 2007

  Member of team of 5 accountable for building, installing, troubleshooting robot controlled turnkey video automation rack systems. Setup and Configured IP address and networking functions for all computers. • Credited with providing excellent support to clients. • Recognized for high level of productivity, analyzing and resolving technical issues. • Installed, wired and configured A/V rack. Installed networks for internet, Encoders and Decoders, Ethernet cable, A/V video cable installation and terminations. Show less



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Security Police

  • Apr 1994 - Jan 2003

  Lead, managed, supervised, and performed security force protection duties, including the use of deadly force to protect personnel and resources. Law Enforcement Skills: Crime and Investigation -Scheduling and Administration, Resource Management, Personnel Management, Crisis Management -Traffic Control Operations, Evidence Collection and Protection -Crowd and Riot Control Operations, Security and Emergency Response -Hazmat Response. Lead, managed, supervised, and performed security force protection duties, including the use of deadly force to protect personnel and resources. Law Enforcement Skills: Crime and Investigation -Scheduling and Administration, Resource Management, Personnel Management, Crisis Management -Traffic Control Operations, Evidence Collection and Protection -Crowd and Riot Control Operations, Security and Emergency Response -Hazmat Response.