Experience

County of Yakima

• United States
• Software Development
• 1 - 100 Employee

• Lead System Administrator

  • Feb 2022 - Present

  •Leads the county’s YakCorps technical and operational representation in meetings, inter-agency interactions, and independently makes day-to-day operational decisions with input from the YakCorps members on the County’s behalf.•Catalogues and prioritizes requests of YakCorps members and weighs how to meet conflicting agency needs within the Spillman solution. Negotiates configurations and solution implementations with YakCorps entities when required.•Consults with YakCorps agency members on creating solutions and current CJIS requirements and how Spillman supports them effectively.•Represents Yakima County and YakCorps at user group meeting and in user group forums. •Understands CJIS and Spillman best practices, informs member agencies, and implements policy to insure adherence to federal and state regulations.•Manages state and federal audits of CJIS data.•Position is responsible for designing, implementing, and maintaining assigned vendor supported application business critical public safety systems (Spillman), used by county employees and outlying governmental agencies. Responsible for technical administration and management of internally developed interfaces and applications.•Functions as technical administrator for assigned application(s). Research system requirements and specifications provided by vendors to ensure compliance with county policies and guidelines; Identifies who are the users of the system and what permissions they need; the level of network access and the security groups are required.•Implements new and upgrades existing technology systems as requested by client or vendor. Identifies the system requirements for hardware and software, performs a cost analysis reports for purchase and maintenance, product lifespan, data storage and determines impact on users / department / network. Collaborates with project stakeholders and project teams to identify project scope, benefits, limitations, testing and implementation timelines. Show less

• System Administrator

  • Apr 2021 - Feb 2022

  •Responsible for designing, implementing, and maintaining assigned vendor supported applications including numerous business critical and public safety systems (Spillman), used by county employees, and outlying governmental agencies. •Responsible for technical administration and management of internally developed interfaces and applications. •Researches system requirements and specifications provided by vendors to ensure compliance with county policies and guidelines•Identifies who are the users of the system and what permissions they need; the level of network access and the security groups are required.•Implements new and upgrades existing technology systems as requested by client or vendor. •Identifies the system requirements for hardware and software, performs a cost analysis reports for purchase and maintenance, product lifespan, data storage and determines impact on users / department / network. •Collaborates with project stakeholders and project teams to identify project scope, benefits, limitations, testing and implementation timelines. •Troubleshoots and resolves issues for assigned application(s) and when necessary, collaborates with other Technology Services and vendor staff•Prepares documentation on system use and configuration for reference by other Technology Services staff as well as the secondary support personnel; Provides training and guidance to users. Show less



Virginia Mason Memorial

• Hospitals and Health Care
• 300 - 400 Employee

• Application Analyst

  • Jun 2019 - Apr 2021

  • Conducts user training sessions and assists in development of training curriculum • Develops advanced technical skills and problem-solving abilities related to primary assigned systems and applications • Develops IS operating procedures for primary assigned systems and applications • Assists in process and workflow analysis as needed to improve system utilization and user productivity • Keeps all Departmental Managers and Supervisors informed as to new or revised programs and procedures • Maintains confidentiality of patient information • Participates in system selection activities and coordinates with vendors Show less



PACCAR

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Associate Business Analyst - PACCAR ITD

  • Jan 2019 - Jun 2019

  • Build strong relationships with peers and business stakeholders• Evaluate business objectives that require new systems or enhancements to existing systems• Actively participate in all stages of project/product development (SDLC)• Support initiatives, including identifying and analyzing preliminary business needs, budget considerations, time and resource estimates• Defining the project scope and objectives • Get business user sign-off, effectively communicate and manage initiative expectations to business partners, sponsors, team members, executive management, and other stakeholders in a clear and concise manner• Performs other related duties of a comparable level/type as required• Contributes to budgetary planning for capital and expense forecasts Show less

• Unit Manager - Kenworth Truck Co.

  • May 2018 - Jan 2019

  • Investigate, propose, and implement improvements to processes that help change Safety, Quality, Productivity, and Material performance • Ensure that improvements are successfully implemented and sustained through development of standard work instructions, desk procedures, and training • Actively engage in and support quality improvement, cost reduction, warranty reduction, Six Sigma, internal audit, and other plant initiatives • Plan for and support implementation of new products necessitated by design changes into the production areas• Develop and implement procedures to track problem resolution and communicate results. Coordinate follow-up and integration of action items across all responsible organizations, including Production, Engineering, and Materials • Actively participate in a quality-focused production environment. Review Electronic Data Collection (EDC), Warranty, and Product Quality Index (PQI) issues and participate in root cause analysis and corrective action• Provide coverage for the Production Manager role as required• Effectively support other functions as directed by the Production Manager. Show less

• Sr. Technical Support Analysts - Kenworth Truck Co.

  • Apr 2016 - May 2018

  • Install, maintain, and support PC infrastructure including hardware and software.• Assist customers with hardware and software problems and requests• Identify, research, and resolve complex technical problems involving PCs and related hardware and software• Asset management including purchasing IT hardware, software, and equipment• Analyze existing operations and make recommendations for improvement and growth of the infrastructure• Install, maintain, and support of third-party applications• Manage mobile equipment (iPhones, scanners and factory mobile devices).• Management of SharePoint 2013 Farm Show less

• Desktop Support Analyst - PACCAR ITD

  • Sep 2015 - Apr 2016

  • Perform first level diagnosis and communication incident resolutions including documentation and Escalating to second level support when necessary • Manage incident Reports in accordance with the problem management process. Help users with applications and troubleshooting computer issues• Set up ODBCs, Pushing application through SCCM, PC Builds• Support of third-party applications

• IT intern - PACCAR Parts

  • Jun 2015 - Sep 2015

  • Install, maintain, and support PC infrastructure including hardware and software.• Assist customers with hardware and software problems and requests• Install, maintain, and support of third-party applications• Help users with applications and troubleshooting computer issues • Set up ODBCs, Pushing application through SCCM, PC Builds



Central Washington University

• Higher Education
• 700 & Above Employee

• Desktop Support Technician

  • Jan 2015 - Jun 2015

  Helping customers with applications and troubleshooting computer/printer issues. Helping customers with applications and troubleshooting computer/printer issues.