Experience

econiq

• United States
• Software Development
• 1 - 100 Employee

• Chief Client Experience Officer

  • Jan 2021 - Present

  Responsible for the digital transformation of the client experience of remote meetings by designing conversation structures that deliver the highest levels of Conversation Quality.

• Chief Conversation Officer

  • 2014 - Jan 2021

  Responsible for ensuring our clients improve and sustain the quality of face to face conversations with their customers using the econiq solution The Conversation Hub for Branch.

• Senior Conversation Data Analyst

  • 2010 - 2014

  Developing and analyzing key conversation behavior metrics to improve the quality and value of customer facing conversations.

• Senior IT Architect

  • 2005 - 2010

  Involved in research and development of world's first intelligent and intuitive conversation support platform for face to face conversations in retail banking.



BearingPoint

• Netherlands
• Business Consulting and Services
• 700 & Above Employee

• Senior IT Consultant

  • 2004 - 2005

  Engaging with Bearingpoint clients designing IT solution architecture. Engaging with Bearingpoint clients designing IT solution architecture.



Siebel Systems Northern Europe

• Netherlands

• Senior Java Technical Architect

  • 2002 - 2004

  Senior IT architect designing and implementing banking solutions for Tier 1 retail banks in Europe, Australia and North America. Senior IT architect designing and implementing banking solutions for Tier 1 retail banks in Europe, Australia and North America.



Eontec

• Ireland
• Software Development

• Senior Java Developer

  • 1998 - 2002

  Developing and implementing banking solutions for retails banks both in Europe and North America. Developing and implementing banking solutions for retails banks both in Europe and North America.