Stephen Bates

Key Account Manager at Scent Global
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Contact Information
us****@****om
(386) 825-5501
Location
UK

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Experience

    • United Kingdom
    • Wholesale
    • 1 - 100 Employee
    • Key Account Manager
      • Feb 2020 - Present

  • Hedef Ltd
    • Stockport, United Kingdom
    • Sales Manager
      • Jan 2013 - Feb 2020

      The supply of professional hair care, skincare and cosmetics into the beauty industry across all levels including international traders, wholesalers, e-commerce and traditional bricks and mortar. Establish reliable supply chain, monitoring price, shelf life and delivery service level. Set up global supply chain to ensure maximum catchment but also meet any local market requirements/restrictions. Established customer database using customer wish lists and live pricing information so could evaluate offers quicker and target specific brands and sku’s. Established a customer base then secured and monitored on monthly basis. Looking to continually grow through range-selling, targeted purchasing and cold calling new customers. Resulted in growing total turnover from £260,000.00 in 2014 up to £2,966,000.00 for 2019. Managed all logistics; establishing hubs in Switzerland and Rotterdam for splitting and re-packing for customer collection. Potential to source from across the globe so had to vet freight forwarders accordingly to ensure they have required local knowledge and did not own warehousing so had to ensure deliveries, splits and collections are efficient to minimise cost. Show less

    • United States
    • Chemical Manufacturing
    • 700 & Above Employee
    • Territory Account Manager, Performance Chemicals
      • 2009 - Oct 2012

      Manage existing customer base. Look to secure the base business through regular contact and cement relationship with key customers. Responsible for turnover just over £2.5 million, £800,000.00 GP. Responsible for continued growth of account numbers targeting tail end, non-buying and generating new leads. Resulted in over 10% increase in active customer numbers in 2011. Ongoing range sell within existing customer base continually looking to increase product mix at existing accounts. Implement product campaigns, responding to changing market conditions and targeting relevant accounts within account base. Keep up to date with the current market environment to better understand our customers buying motivation and adjust my approach accordingly. Continually monitor sales performance to budget, regularly review sales, identify lost business and recover where possible. Show less

    • United States
    • Chemical Manufacturing
    • 700 & Above Employee
    • Internal Account Manager
      • 2007 - 2008

      Support external account Managers across the South of the UK.Investigate and resolve any customer complaints or queries and deal with any new enquiries in the sales office.Target tail end and non-buying accounts looking to regain lost business and identify new opportunities. Negotiate with customers to secure appropriate selling prices and secure revenue.

    • Internal Sales Developer, Recreational Water
      • 2006 - 2007

      Generate leads using a range of different search engines and cold calling these to identify opportunities and communicating these with the relevant external account manager. Promote the product range across all accounts through product initiatives and promotions. Assisting in completion of all sales and marketing campaigns, working closely with the Marketing Manager to facilitate and ensure success.Actively drive sales within the export market and process all orders accordingly. Look to set up reliable country agents and develop the working relationship.Responsible for the management of aged stock and was asked to devise a system to facilitate the clearing of the current aged stock and help manage it in the future. Show less

  • Opasem Ltd
    • Istanbul, Turkey
    • Brand Development Manager, Turkey and Emerging Markets
      • 2002 - 2005

      Identify product targets and make initial contact with brand owner. Evaluate market potential on behalf of the brand owner and investigate the market to establish total size by sector. Identify main competitors and their market share to gain a better understanding of the competitions shelf prices. To assess the potential of the proposed brand and to identify a core range of sku's which meets the needs of the market. To advise on brand positioning within the market. Develop market strategy in conjunction with the brand owner to ensure maximum penetration at the launch and to ensure product awareness. Prepare presentations for the brand owner explaining the market and the potential of their products within that market. Show less

Education

  • The University of Birmingham
    Bachelor of Science (BSc), Environmental Science
    1997 - 2000
  • Cheadle Hulme School
    1990 - 1997

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