Senior Dealer Service Representative

• Oct 2023 - Present

Evolv Dealer Service Representative - North America

• Nov 2021 - Oct 2023

*Coordinate with sales and marketing teams to provide support and maintain relationships with dealers throughout North America.*Identify pain points throughout the wholesale business for the brand and provide solutions through coordination with other departments and the international team.*Educate dealers on current products through technical details and market positioning.*Coordinate closely with the brand headquarters to accurately communicate North American market needs and trends. *Maintain an in-depth knowledge of our systems (Our CMR and external tools for businesses) to help train new employees and provide detailed reports for the sales manager. Show less

Contract Software Developer

• Apr 2020 - May 2021

*Working as a full-stack developer on a diverse team in a Scaled Agile Framework (SAFe), collaborating with domestic and international teams to develop a multifaceted web application for geologists. *Working closely with Product Owners and Proxy Product Owners to help meet business side requirements in designing and developing workflows and interfaces. *Lead built-in quality efforts by regularly performing extensive testing and increasing test automation: Unit tests (MSTest), UI tests (Selenium), and API tests. *Managed communication between business and vendor to collaborate efficiently and accurately communicate ideas and requirements. Show less

Software Developer

• May 2019 - May 2021

*Working as a full-stack developer to improve and maintain a web application that performs tectonic plate reconstructions through calculated rotations of well-established plate models.*Defined functional requirements and established workflows vital to developing a new feature utilizing user-centered design practices in an Agile framework for a SaaS web application.*Provided Powershell scripts to automate the deployment of a web application ensuring fast and consistent implementation in all environments.*Modeled a client’s server architecture using AWS, allowing efficient software testing before delivery.*Created a visually engaging marketing site to promote software by providing an interactive and informative entry point for prospective customers. Show less

Digital Marketing / Design Consultant

• Apr 2019 - Dec 2019

Focusing on content marketing and digital strategy. Improving the brand's online presence and helping the products better compete in the current market.

Freelance Branding Consultant and Web Designer

• Jun 2018 - Mar 2021

Helping small businesses in the local community build their brands and connect with customers. Working on aesthetics and strategy across all media promoting brand consistency. Focusing on online presence and experience design. Helping small businesses in the local community build their brands and connect with customers. Working on aesthetics and strategy across all media promoting brand consistency. Focusing on online presence and experience design.

Ski Instructor

• Nov 2019 - Mar 2020

* Provided instruction and advice to help foster outdoors stewardship within the skiing community. * Worked to build confidence in children and adults by teaching them the fundamentals of skiing. * Utilized managerial skills to help communicate and manage resources allowing for operations to continue to run smoothly. * Provided quality customer service giving guests an experience that lasts. * Provided instruction and advice to help foster outdoors stewardship within the skiing community. * Worked to build confidence in children and adults by teaching them the fundamentals of skiing. * Utilized managerial skills to help communicate and manage resources allowing for operations to continue to run smoothly. * Provided quality customer service giving guests an experience that lasts.

Creative Designer

• Mar 2019 - Sep 2019

Working with an extensive range of small businesses across the country providing websites and marketing materials, from small printed media to large scale media. Applying my past skills and experiences while furthering my knowledge and building new skills. Web design and usability SME. Working with an extensive range of small businesses across the country providing websites and marketing materials, from small printed media to large scale media. Applying my past skills and experiences while furthering my knowledge and building new skills. Web design and usability SME.

Team Member

• Sep 2018 - Jan 2019

Worked with others to create and maintain customer loyalty by providing quality customer service. Used my eye for detail in preparing and presenting food for customers. Worked with others to create and maintain customer loyalty by providing quality customer service. Used my eye for detail in preparing and presenting food for customers.

UX/UI and Marketing intern

• Dec 2017 - May 2018

Worked on UX while updating and creating new modules within the HR software BizRun insuring it was user-friendly and intuitive. Worked with the marketing team to update the website. Created iconography and UI for the application. Worked on UX while updating and creating new modules within the HR software BizRun insuring it was user-friendly and intuitive. Worked with the marketing team to update the website. Created iconography and UI for the application.

Research Assistant

• Sep 2017 - Apr 2018

Working towards a better understanding of how people talk about time in reference to data and meta-data as well as examining how students manage time. Along side professor Steve Voida and graduate student Wendy Norris, my main task is to help improve the user interaction with our two prototypes geared towards students. Working towards a better understanding of how people talk about time in reference to data and meta-data as well as examining how students manage time. Along side professor Steve Voida and graduate student Wendy Norris, my main task is to help improve the user interaction with our two prototypes geared towards students.

Jack of all trades

• May 2015 - Mar 2018

Though my technical position was server I filled in for every position from bartender to cook when needed. Along side this I helped management keep everything in order and running smoothly. Though my technical position was server I filled in for every position from bartender to cook when needed. Along side this I helped management keep everything in order and running smoothly.

Teaching Assistant

• May 2017 - Jun 2017

Helped build students understanding of data extraction, analysis, and visualizations using Python. Helped build students understanding of data extraction, analysis, and visualizations using Python.

Retail Associate

• Jul 2015 - Nov 2015

*Connected with customers over cycling and helped them locate gear and apparel that fit them and their needs *Made sure all merchandise was organized and properly displayed *Connected with customers over cycling and helped them locate gear and apparel that fit them and their needs *Made sure all merchandise was organized and properly displayed