Operations Analyst

• May 2019 - Present

Client Administrator

• Jul 2016 - Apr 2019

• Key point of contact for client matters, liaison with internal departments, consultants and clients to ensure problems are resolved in a timely manner and a high level of service is provided • Maintenance of clients’ accounting records in accordance with both external and internal standards • Ensuring accurate information is sent to clients, consultants and /or other third parties within the required deadlines and any queries are answered promptly and in a professional manner • Ensuring client information is accurate and up to date • Working with transitions team to ensure client on-boarding is performed accurately and efficiently • Production of fee invoices to be sent out to the clients • Providing input to Team Leaders on system and / or procedural improvements and assisting in their implementation • Involvement in firm, department and team projects aimed at enhancing the service provided • Supervisor to a team of 3 on a project role

Valuations Analyst

• May 2015 - Jul 2016

• Responsible for the daily NAV production of 90 OEICs Mutual Funds-client Threadneedle Asset Management and 11 Mutual Funds-client Standard Life Investments using Multifonds and pControl valuation system• Creating procedures and training the Valuations team on the new fund structure and processes.• Creating automated reports to improve the efficiency, controls and quality around the production of the funds’ daily net asset value and unit price.• Respond to trustee, audit and client queries in accordance with the terms of the SLA and KPIs.• Utilising all available system including Oracle SQL Developer, Multifonds, FSR and pControl to automate manual processes and improve controls.• Chaired and attended weekly service review meetings with other teams.• Appointed to project manage a static data review across multiple platforms and chairing meetings with senior management.• Sections representative for reviewing improvements fund accounting platform-attending regular meetings, reviewing and changing the fund accounting rules.• Testing and assisting implementation of system upgrades• Provide oversight support to the production team• Ensuring accuracy and timeliness of the daily NAV production in accordance with the terms of the SLA and KPIs.• Analysing performance of the funds against market indices and/or appropriate benchmarks.• Ensuring all component parts of the NAV are accurately reflected e.g. subscriptions, redemptions, income, expenses, taxation, trades, fees and hedging.• Identifying and developing process improvement initiatives to enhance the efficiency, controls and quality of work including the automation of report production.• Played a key role in Fund Launches and Closures, Conversions.• Actively working alongside Developers to develop EUC and interrogating data using Oracle SQL Developer• Performed deep dives on several funds• Assisted in client change requests• Completed expense reviews and distributions of numerous funds

Fund Accountant

• Jul 2011 - Apr 2015

• Working in producing daily net asset values for Unit Linked, pension, insurance funds (147) for the client Kames and EFL funds (365) for Aegon• Complete daily, weekly, monthly and yearly tasks to strict deadlines• Team based approach allows us to work efficiently and effectively.• Played a key role in offshoring 147 Unit Linked funds from Edinburgh to Warsaw• Reviewing and authorising the final unit price during parallel run and on a daily basis. • Assisting team leader with the planning and execution of the daily workload to 25 fund accountants.• Face daily discrepancies in reports and balances• Ensuring breaks within Cash Reconciliation system Recon Trade are resolved on a daily basis.• Identifying and investigating anomalies and discrepancies within the funds. • Employing high levels of accuracy and attention to detail to ensure all financial transactions were correctly accounted for in the investment and financial records.• Working in a high pressured environment whilst maintaining levels of accuracy and timeliness, which required an ability to organise and multi-task.• Meeting and working closely with external and internal clients to provide them with timely and accurate information on the prices of funds.• A key member of the department, I am often asked to create and implement new tasks when required• Sourcing pricing and instrument data using a Bloomberg terminal• Trained new and existing staff and assisted in the setup of a new client• Appointed the sections representative for the fund accounting programme• Received an award & recognition accolade for high level of performance

Administrator

• Jun 2010 - Oct 2010

Duties included reviewing, prioritising and responding to large numbers of client enquiries and merging letters to clients. Other tasks included entering large quantities of data on to the system to an exceptional level of accuracy and also completing ad hoc jobs such as processing the incoming mail and improving efficiencies. Duties included reviewing, prioritising and responding to large numbers of client enquiries and merging letters to clients. Other tasks included entering large quantities of data on to the system to an exceptional level of accuracy and also completing ad hoc jobs such as processing the incoming mail and improving efficiencies.

Linguistics Support

• Jan 2010 - Apr 2010

Duties included translation of a large amount of script to pressurised deadlines. Other duties included regular feedback with management and meeting with linguistics experts. Duties included translation of a large amount of script to pressurised deadlines. Other duties included regular feedback with management and meeting with linguistics experts.

Insolvency Facilitator

• Oct 2008 - Sep 2009

Duties included management of over 250 trust deeds (IVA’s), the most cases in the company, from initial set up through to case closure. Tasks included interviewing potential clients, assessing their relevance, maintaining regular contact with clients and directly managing their case throughout the 3 year trust deed process whilst maintaining contact with clients. Making regular decision’s on case development issues including petitioning for bankruptcy. I was also responsible for delegating tasks to fellow colleagues to complete. Performing regular reviews of all cases to manage their cases correctly and find solutions for any potential issues. I also trained colleagues in a variety of roles including case management.