Experience

Evolve Your Success, LLC

• United States
• Media Production
• 1 - 100 Employee

• Lead Manager

  • Feb 2023 - Present

  - Responsible for identifying and qualifying potential clients for the company's services—Medical Sales Career Builder Program, Medical Sales Training, and more. - Cultivates leads and moves them through the sales process using lead management sequence. - Works closely with the sales team to close deals. - Understands the needs and goals of potential clients and tailors the messages accordingly. - Uses a CRM to track and manage leads. - Exceeds the sales targets set by the company. Show less



Carma Automotive Group

• United States
• Retail
• 1 - 100 Employee

• Quality Analyst | Team Lead

  • Jun 2022 - Dec 2022

  - Supervised a team of appointment setter VAs. - Monitored and evaluated the calls of each employee and reported the data and trends to the Director of Operations and CEO. - Tracked the team's progress using quality tracking data management system. - Managed and organized call listening and coaching sessions with the team and also conducted one-on-one coaching. - Developed Quality Scorecards necessary for evaluating calls. - Helped in establishing the QA Department of the company. - Revised SOPs to cater the needs of the team and departments. - Diligently reviewed the employees' timesheets to ensure accuracy of pay. Show less



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Trainer

  • Apr 2020 - Apr 2022

  - Supervised and onboarded teams of 25 sales representatives during Foundation Training, Product Training, and Nesting. - Led the launching of a US-based Telco campaign in VXI Makati and Muñoz and trained Operations Leaders (Team Leads and Operations Managers) about the program.- Facilitated Nesting Deliberations with the Operations Managers and Associate Director and assisted other trainers in identifying training gaps every time the Training Supervisor was not around.- Conducted Train-The-Trainer (T3) sessions to help newly-promoted trainers navigate through the systems and replicate best practices.- Acted as a subject matter expert in multiple lines of businesses of a US-based Telco Company.- Supplied the sales representetives with product knowledge, call handling skills, customer service/sales skills, and knowledge about program processes and procedures through online and on-site trainings.- Monitored and evaluated the team's calls and performance to identify training gaps and to create reasonable action plan.- Participated in calibration meetings with the clients, QA Department, and Operations Team to ensure that the information being used for training is up-to-date.- Worked closely with the Talent Acquisition Team to properly onboard new employees and fill the ramp.- Diligently reviewed the team's timesheets to ensure the accuracy of pay. Show less

• Account Associate

  • Mar 2019 - Apr 2020

  - Managed large amount of incoming phone calls for a US- based Telco Company.- Handled customer complaints, provided appropriate solutions and alternatives, and ensured resolution by doing follow-ups if necessary.- Built sustainable relationships and trust with customers through open and interactive communication.- Identified and assessed customer needs to achieve satisfaction and upsell products and services.- Handled both inbound and outbound calls.