Experience

NNPC Retail Ltd.

• Nigeria
• Oil and Gas
• 100 - 200 Employee

• Onboarding Computer (OBC) Officer

  • Oct 2022 - Present

  Oct 1 2022 – Present NNPC RETAIL LTD Customer Service Department Fleet Management Unit Onboarding Computer (OBC) Officer • Daily Pep talk with drivers on safety tips before loading • Daily report on compliant level of truck drivers flagged for night driving violation • Daily Monitoring of Goods in Transit (GIT) nationwide and ensuring safe delivery and return • Liaise with drivers, Haulers and Business Partners to ensure all defined safety key performance indicators are not violated while performing trips to and fro • Enforcement of strict adherence to the authorized restrictions on driving times, speed limit and distances • Monitoring and evaluating vehicle and driver safety performance metrics • Coordination of Control rooms and tools deployed • Reviewing and presenting of daily reports for decision guide and improvement plans • Work with the OBC vendors to ensure all routes are defined and necessary Geo-mapping done across all depots, stations, and other customer sites • Collaborate with the Business Partners towards obtaining feedbacks from the Haulers on the status and location of trucks whose tracking device are lagging or without signal for further escalation to OBC vendor • Daily engagement with the Hauler’s representatives with respect to JMP collection • Presentation of Executive summary / weekly report to capture all activities for the week Effectively participate in the coordination and implementation of unit projects and monitor feedbacks from dealers/customers to improve on solution delivered Show less



OVH Energy - Oando Licensee

• Nigeria
• Oil and Gas
• 200 - 300 Employee

• Onboarding Computer (OBC) Officer

  • Jan 2022 - Present



Skye Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• • Feb 2013 - Present

  Receive and respond to correspondences from CBN, Solicitors, CPC, Public Complaints Commission, Customers e.t.c.Acknowledge and respond to all correspondences received promptly.Follow-up and through on complaints/Petitions forwarded to respective departments for speedy resolution.Ensure timely feedback on Petitions to Regulatory Authorities in accordance with the CBN standard turn-around time/directiveEnsure timely resolution of Complaints/petitionsPopulate update(s) received on petitions on the CBN reporting template Prepare monthly and annual reports respectively to the CBNAttend the opening and exit meeting of the CBN quarterly Consumer Compliance Examination Visit.Respond to the CBN directive on observations recorded at the Consumer Compliance Examination Visit Daily Spool of complaints from the Complaints Reporting Management System (CRMS) of Skye Bank to the Consumer Complaints Management System (CCMS) of CBN. Ensure daily upload of cases into the CBN, CCMS portal and escalate challenges observed to the CBN.Liaise with Litigations team on all pending disputes for speedy resolution.Review investigation reports and findings towards ensuring fairness and equity in the resolution reached in line with the Consumer Protection Framework of CBN.Liaise on daily/weekly basis with the CBN on outstanding petitions/refunds towards adherence to stipulated timelinesImplement CBN mandate/directives on prolonged cases in a timely manner to avoid any infractions on the Bank.Create awareness on Consumer Protection and educating customers on their rights and responsibilities as consumers of financial products and services.Providing redress through negotiation, mediation and reconciliation.Represent the Bank for the Consumer Protection Champions meeting /CBN quarterly workshop. Show less

• • Oct 2011 - Feb 2013

  • Report daily cash position bank wide for Management decision making• Review and report daily insurance booking bank wide• Detect under-booking of insurance and advice affected branches accordingly• Spool and report error rate in branches bank wide. Regularly conduct service inspection in branches and recommend areas of improvement• Assist in organizing and participate in quarterly/annual trainings for RBCs, BDMs and BSMs Other Administrative functions include: • Review and submit memos for approval;• Review and collate h/o expenses and cash advances for approval;• Assist in redeployment of operations staff bank wide Show less



SKYE BANK

• Banking
• 100 - 200 Employee

• Customer Service Officer

  • Jul 2011 - Oct 2011

  • Account Opening/Closure. • Account Reactivation • Cheque Stoppage • Hold funds/Release • Card Hotlisting • Customer Mandate Change • Placement and Removal of Liens on Account • Issuing of Statement of Account and Letters of Reference. • ATM Cards and Cheque book requisitions/Delivery to Customers • Enabling Customers Internet Banking and Web Access. • Activating Transaction alerts and E- statements. • Balance enquiry and Signature verification • Account Opening/Closure. • Account Reactivation • Cheque Stoppage • Hold funds/Release • Card Hotlisting • Customer Mandate Change • Placement and Removal of Liens on Account • Issuing of Statement of Account and Letters of Reference. • ATM Cards and Cheque book requisitions/Delivery to Customers • Enabling Customers Internet Banking and Web Access. • Activating Transaction alerts and E- statements. • Balance enquiry and Signature verification