Managing Director

• Mar 2021 - Present

Service Manager

• Oct 2018 - Mar 2019

Direct and coordinate customer service activities to install, service, maintain and repair items by performing the essential functions below personally or through subordinate supervisors. Functions include: • Supervise staff including preparing and conducting performance evaluations, facilitating employee personal/technical development. • Ensure that all staff are updated on safety training and promote a safe work environment at all times. • Ensure that the highest level of customer satisfaction is met. • Plan training to achieve departmental and employee goals. • Develop and implement strategies to achieve departmental and company goals. • Provide technical support to customers over the phone in order to identify the right resources to deploy. • Manage, follow-up and ultimately resolve on-going field issues specific to the UK Ireland and South Africa, and other geographical areas for Megtec designed , products. • Interface with engineering teams to insure proper feedback from the field input on design issues and proper project management. • Understand the operation and maintenance requirements of the MEGTEC range of equipment • In charge of all Health and Safety for the UK backed up by recent IOSH Managing safely qualification

Service Manager

• Aug 2015 - Oct 2018

Direct and coordinate customer service activities to install, service, maintain and repair items by performing the essential functions below personally or through subordinate supervisors. Functions include: • Supervise staff including preparing and conducting performance evaluations, facilitating employee personal/technical development. • Ensure that all staff are updated on safety training and promote a safe work environment at all times. • Ensure that the highest level of customer satisfaction is met. • Plan training to achieve departmental and employee goals. • Develop and implement strategies to achieve departmental and company goals. • Provide technical support to customers over the phone in order to identify the right resources to deploy. • Manage, follow-up and ultimately resolve on-going field issues specific to the UK Ireland and South Africa, and other geographical areas for Megtec designed , products. • Interface with engineering teams to insure proper feedback from the field input on design issues and proper project management. • Understand the operation and maintenance requirements of the MEGTEC range of equipment • In charge of all Health and Safety for the UK backed up by recent IOSH Managing safely qualification.

European service engineer

• Apr 2013 - Aug 2015

Working on specialist glass processing machinery produced by Bystronic Germany. Providing professional and efficient mechanical and electrical fault finding, repair, commissioning and service at various sites across the UK, Europe and Scandinavia. Often working alone or occasionally alongside existing site engineering personnel to identify and satisfy the customer’s requirements. Working safely to comply with all site regulations. Compiling reports on equipment effectiveness and condition. Identifying replacement parts for further visits. De-commission and Re-commission of glass processing machinery from site to site.

Service Manager

• Dec 2007 - Apr 2013

Working closely with clients to develop detailed work plans with realistic time constraints. Writing technical specifications and submitting proposals seeing them through to completion. Managing a team of 4 Installation and 5 Maintenance Electricians. Responsible for the procurement of parts for all projects. Perform regular safety and quality audits addressing issues if required. Responsible for staff training within the department. Achievements Improved man management skills, with regards to staff and contactor liaison techniques. All Project work completed to a high standard and within budget. Increased turnover and increased profit margin annually within the Electrical Department, Increase in client base due to referrals from existing clients.

Power & Control Engineer

• Nov 1994 - Dec 2007

Part of a shift team responsible for planned and reactive maintenance. Member of the TPM team. Good working knowledge of PLC's, SCADA and ladder logic. Responsible for various projects including a drum packing machine upgrade. Achievements Obtaining Electrical qualifications to go alongside Instrumentation skills. Integration into a large team and building confidence both technically and personally. Being rewarded with a Team Leader position Part of a shift team responsible for planned and reactive maintenance. Member of the TPM team. Good working knowledge of PLC's, SCADA and ladder logic. Responsible for various projects including a drum packing machine upgrade. Achievements Obtaining Electrical qualifications to go alongside Instrumentation skills. Integration into a large team and building confidence both technically and personally. Being rewarded with a Team Leader position

Service and Sales Engineer

• Oct 1993 - Sep 1994

Repair of Mig, Tig and Arc welding machines. Sales of new machines or spare parts to existing machines. Management of stock levels. Achievements Achieving accreditation in Sales from Australian Drive Force Management. Achieving higher sales figures than the dedicated sales team. Repair of Mig, Tig and Arc welding machines. Sales of new machines or spare parts to existing machines. Management of stock levels. Achievements Achieving accreditation in Sales from Australian Drive Force Management. Achieving higher sales figures than the dedicated sales team.

Control & Instrumentation Apprentice

• Sep 1989 - Sep 1993