Stephen Gullette

Customer Service Representative at Jupmode
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Experience

    • United States
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Customer Service Representative
      • Dec 2020 - Present

      - Manage an average of 20 customers per month, curating various promotional materials (shirts, hats, mugs, stickers, pens, etc.), all while providing exceptional customer service via phone, email, and zoom - Create quarterly employee and customer appreciation packages for Jupmode and other businesses, starting with research and following through until production completion - Plan and execute annual company anniversary party, and internal company events - Organize a yearly charity program raising over $40k for 200 local businesses - Execute and oversee custom orders from ideation to production to shipping

    • Wedding Planner and Coordinator, Graphic Designer
      • Jul 2018 - Present

      - Execute details for large weddings with more than 200 people in attendance - Meet with clients on a weekly basis to ensure high-level satisfaction - Coordinate wedding events with multiple vendors including caterers, florists, entertainment, and rentals - Act as a primary source of contact for the entire wedding event - Design a wide variety of wedding materials using Adobe Suite - Execute details for large weddings with more than 200 people in attendance - Meet with clients on a weekly basis to ensure high-level satisfaction - Coordinate wedding events with multiple vendors including caterers, florists, entertainment, and rentals - Act as a primary source of contact for the entire wedding event - Design a wide variety of wedding materials using Adobe Suite

    • United States
    • Restaurants
    • 1 - 100 Employee
    • Manager; Social Media Specialist
      • Oct 2019 - Dec 2020

      - Monitored and trained a staff of 20 team members on suggestive selling practices and continuous sales growth by increasing beverage, appetizer, add-ons, and dessert orders - Motivated staff by acknowledging achievements, instilled accountability, and provided coaching for staff which developed an efficient and respectful team - Curated content and managed Instagram (1.8k followers) and Facebook (10k+ followers) pages – creation and selection of photos, writing copy, etc. - Monitored and trained a staff of 20 team members on suggestive selling practices and continuous sales growth by increasing beverage, appetizer, add-ons, and dessert orders - Motivated staff by acknowledging achievements, instilled accountability, and provided coaching for staff which developed an efficient and respectful team - Curated content and managed Instagram (1.8k followers) and Facebook (10k+ followers) pages – creation and selection of photos, writing copy, etc.

    • Catering and Event Coordinator
      • Nov 2019 - May 2020

      - Conducted administrative and clerical procedures to organize scheduling and daily coordination of all catering orders - Directed daily operation of food quality and customer service for all catered events - Met with clients to understand their wants and needs creating event orders and ensuring all details are communicated to the rest of the staff - Contributed to company revenue through the implementation of services and creation of opportunities for growth – ChowNow mobile online ordering service, monthly newsletter, merchandising, social media

    • United States
    • Philanthropic Fundraising Services
    • Director
      • Nov 2018 - Jul 2019

      - Planned and organized an annual four-day service event that includes over 300 volunteers who served 15 local families and organizations throughout the city of Toledo, OH - Managed a team of 26 individuals and over 300 volunteers, and served as the point of contact for the entirety of the event - Recruited over 150 high school students, 50 college-aged students and more than 50 adult volunteers through word of mouth, print and online advertisements, emailing and phone calling - Planned and organized an annual four-day service event that includes over 300 volunteers who served 15 local families and organizations throughout the city of Toledo, OH - Managed a team of 26 individuals and over 300 volunteers, and served as the point of contact for the entirety of the event - Recruited over 150 high school students, 50 college-aged students and more than 50 adult volunteers through word of mouth, print and online advertisements, emailing and phone calling

    • United States
    • Public Relations and Communications Services
    • 1 - 100 Employee
    • Happiness Coordinator
      • Feb 2019 - May 2019

      - Responsible for the overall daily flow of the office; managing events, food catering and vendors, company calendar and travel scheduling, and miscellaneous tasks - Organized and tracked projects from beginning to end, communicating progress along the way via documents, spreadsheets and emails - Assisted the onboarding process of new employees, making sure the training program gave each new-hire the right tools to succeed - Responsible for the overall daily flow of the office; managing events, food catering and vendors, company calendar and travel scheduling, and miscellaneous tasks - Organized and tracked projects from beginning to end, communicating progress along the way via documents, spreadsheets and emails - Assisted the onboarding process of new employees, making sure the training program gave each new-hire the right tools to succeed

    • United States
    • Restaurants
    • 1 - 100 Employee
    • Server
      • Jun 2018 - Mar 2019

      - Generated positive relationships and communication with fellow employees during peak times - Effectively time managed more than 30 tables and at least 400 customers a day - Generated positive relationships and communication with fellow employees during peak times - Effectively time managed more than 30 tables and at least 400 customers a day

    • United States
    • Higher Education
    • 700 & Above Employee
    • Creative Director
      • Jan 2018 - May 2018

      Selected as the Creative Director for a team of six individuals working with a non-profit organization – Hearing, Speech and Deaf Center of Greater Cincinnati – where we created and implemented a year-long public relations plan, and various marketing/advertising materials Selected as the Creative Director for a team of six individuals working with a non-profit organization – Hearing, Speech and Deaf Center of Greater Cincinnati – where we created and implemented a year-long public relations plan, and various marketing/advertising materials

  • Mac 'n'​ Joes
    • Oxford, Ohio
    • Server & Bartender
      • Aug 2016 - May 2018

      As a server, I wasresponsible for interacting with customers to provide exceptional, friendly and fast service, carefully listening and addressing the needs of the customers. As a food runner/host, I assisted the servers with food delivery, cleaning tables and answering phone calls. I was also responsible for greeting customers with a positive attitude and assisting them to their seats. As a server, I wasresponsible for interacting with customers to provide exceptional, friendly and fast service, carefully listening and addressing the needs of the customers. As a food runner/host, I assisted the servers with food delivery, cleaning tables and answering phone calls. I was also responsible for greeting customers with a positive attitude and assisting them to their seats.

    • United States
    • Insurance
    • 100 - 200 Employee
    • Marketing and Graphic Design Intern
      • May 2017 - Aug 2017

      Responsibilities included assisting the SalesHub department with creating innovative procedures to streamline and standardized processes. I also created and implemented storage procedures to keep Marketing data clean and up to date, and designed posters, newsletters, social media posts, and other miscellaneous layouts. Responsibilities included assisting the SalesHub department with creating innovative procedures to streamline and standardized processes. I also created and implemented storage procedures to keep Marketing data clean and up to date, and designed posters, newsletters, social media posts, and other miscellaneous layouts.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Inside Chicago Representative
      • Jan 2017 - Jan 2017

      I was carefully selected as one of 16 students to attend a university program visiting 14 marketing, public relations, and advertising companies in Chicago, IL. Throughout this program, I developed professional skills through educational workshops such as interviewing, personal branding, and negotiating. I had job shadow experiences with Starcom and Jasculca-Terman Strategic Communications, and was selected to lead research as the Account Executive for Leo Burnett and Uber. I was carefully selected as one of 16 students to attend a university program visiting 14 marketing, public relations, and advertising companies in Chicago, IL. Throughout this program, I developed professional skills through educational workshops such as interviewing, personal branding, and negotiating. I had job shadow experiences with Starcom and Jasculca-Terman Strategic Communications, and was selected to lead research as the Account Executive for Leo Burnett and Uber.

    • Concessions Manager
      • Mar 2011 - Aug 2016

      Responsible for the daily duties of the concession stand including but not limited to: food prep, customer service, cash handling, inventory control, merchandising, restocking and facility upkeep. Also as manager, I overlooked those who worked in the concession stand. Responsible for the daily duties of the concession stand including but not limited to: food prep, customer service, cash handling, inventory control, merchandising, restocking and facility upkeep. Also as manager, I overlooked those who worked in the concession stand.

  • Summerstock Toledo
    • Toledo, Ohio Area
    • Moderator
      • May 2015 - Aug 2015

      In this role, I project managed budgets, fundraising events, and other production duties. I mentored 10 production staff and 20 stage performers, and executed creative marketing strategies that maximized revenues from each event. In this role, I project managed budgets, fundraising events, and other production duties. I mentored 10 production staff and 20 stage performers, and executed creative marketing strategies that maximized revenues from each event.

Education

  • Miami University
    Bachelor's degree, Strategic Communication, Double Minor in Graphic Design and Music Theatre
    2014 - 2018
  • St. Francis de Sales High School
    2010 - 2014

Community

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