Experience

SmartPractice

• United States
• Printing Services
• 100 - 200 Employee

• Senior Director Of Operations

  • May 2022 - Present

• Director Of Operations

  • Jan 2019 - Present

  I was promoted to Director of Operations in January, 2019. I lead a team of 64 persons, directing operations of the $15MM print, advertising, and specialty item manufacturing areas. In addition, I oversee distribution for all company divisions, assembling, packaging, and shipping items domestically and internationally. A major project I managed was the merger of two distribution centers. Other accomplishments in this position include: ►Reduced expenses 6% in first eight months of 2019 by… Show more I was promoted to Director of Operations in January, 2019. I lead a team of 64 persons, directing operations of the $15MM print, advertising, and specialty item manufacturing areas. In addition, I oversee distribution for all company divisions, assembling, packaging, and shipping items domestically and internationally. A major project I managed was the merger of two distribution centers. Other accomplishments in this position include: ►Reduced expenses 6% in first eight months of 2019 by cross training staff on multiple machines, reducing staff by four persons while maintaining productivity and timelines. ►Reduced reprints to .39% by holding employees accountable and introducing performance improvement plans (adopted by the entire organization). ►Promote safety and ensure OSHA and training requirements are met in manufacturing and distribution areas. Previously, I served as Project Manager/Trade Show Coordinator. In this role I planned, coordinated, and directed all activities for >50 trade shows annually across all company divisions. Achievements included: ►Improved efficiencies by revamping organization and policies, including the management of equipment, travel planning, expense control, and supplier management. ►Managed full project lifecycles, from requirements’ documentation through planning, scheduling, resource attainment and management, budget control, execution, and closure. Maintained communications with department stakeholders on project scope, progress, cost, and results.

• Distribution Manager

  • Mar 2018 - Present

  Organize the safe and efficient storage and distribution of goods, and to ensure that orders are fulfilled correctly. Other responsibilities include: - Organzing shipments - Operating IT systems - Negotiating contracts with 3rd party shipping companies. - Developing and confirming schedules - Planning for and negotiating technical difficulties - Preparing paperwork for regulatory bodies - Managing staff and shifts - Inventory control - Ensuring health and… Show more Organize the safe and efficient storage and distribution of goods, and to ensure that orders are fulfilled correctly. Other responsibilities include: - Organzing shipments - Operating IT systems - Negotiating contracts with 3rd party shipping companies. - Developing and confirming schedules - Planning for and negotiating technical difficulties - Preparing paperwork for regulatory bodies - Managing staff and shifts - Inventory control - Ensuring health and safety standards are met

• Project Manager

  • May 2015 - Mar 2018

  Responsible for planning, directing, and coordinating activities of multiple timeline drive projects to ensure project goals are accomplished within the specified time frame and funding parameters. Oversee the planning, coordination, and execution of all company trade shows. • Monitor the creation of all project deliverables to ensure adherence to quality standards including design documents, test plans, training materials, and operations documentation. • Develop and track key… Show more Responsible for planning, directing, and coordinating activities of multiple timeline drive projects to ensure project goals are accomplished within the specified time frame and funding parameters. Oversee the planning, coordination, and execution of all company trade shows. • Monitor the creation of all project deliverables to ensure adherence to quality standards including design documents, test plans, training materials, and operations documentation. • Develop and track key performance indicators and operational dashboards. • Manage the full project lifecycle including requirements gathering, creation of project plans and schedules, obtaining and managing resources, managing the project budget, and facilitating project execution, deployment, and closure. Serve as subject matter expert in briefing stakeholders in aspects or project progress related to work completion, scope, cost, and quality



ResponseLINK

• Williamsport, Pennsylvania

• Special Projects Manager

  • Jul 2011 - Jan 2014

  I managed multiple building and remodeling projects as well as the adoption and implementation of a new CRM (Customer Relationship Management) program. For projects, I led cross-functional teams of 5-20 persons, including Sales, Information Technology, Marketing, Finance, and Operations personnel from the Pennsylvania and California offices. Highlights include: ►Led the integration of NetSuite CRM ($250K project) to replace Salesforce CRM. Program implemented for all employees including 40… Show more I managed multiple building and remodeling projects as well as the adoption and implementation of a new CRM (Customer Relationship Management) program. For projects, I led cross-functional teams of 5-20 persons, including Sales, Information Technology, Marketing, Finance, and Operations personnel from the Pennsylvania and California offices. Highlights include: ►Led the integration of NetSuite CRM ($250K project) to replace Salesforce CRM. Program implemented for all employees including 40 in Williamsport, PA, and 12 in Santa Clara, CA. Organized and ensured training of employees at both locations. ►Led a project to build an offsite office for the operations team, completing successfully on-time and without impact to customers. ►Remodeled operations team space for call center at a $90K cost, enabling company to double its outbound call representative count to 14. Show less I managed multiple building and remodeling projects as well as the adoption and implementation of a new CRM (Customer Relationship Management) program. For projects, I led cross-functional teams of 5-20 persons, including Sales, Information Technology, Marketing, Finance, and Operations personnel from the Pennsylvania and California offices. Highlights include: ►Led the integration of NetSuite CRM ($250K project) to replace Salesforce CRM. Program implemented for all employees including 40… Show more I managed multiple building and remodeling projects as well as the adoption and implementation of a new CRM (Customer Relationship Management) program. For projects, I led cross-functional teams of 5-20 persons, including Sales, Information Technology, Marketing, Finance, and Operations personnel from the Pennsylvania and California offices. Highlights include: ►Led the integration of NetSuite CRM ($250K project) to replace Salesforce CRM. Program implemented for all employees including 40 in Williamsport, PA, and 12 in Santa Clara, CA. Organized and ensured training of employees at both locations. ►Led a project to build an offsite office for the operations team, completing successfully on-time and without impact to customers. ►Remodeled operations team space for call center at a $90K cost, enabling company to double its outbound call representative count to 14. Show less



SmartPractice

• United States
• Printing Services
• 100 - 200 Employee

• Project Manager

  • Aug 2003 - Aug 2008

  I led and completed timeline driven projects, including new product rollouts, acquisitions, expansions, and the annual charity golf tournament. I managed teams of up to 20 people from varied departments and organizational levels and was the contact person for communication between internal and external project partners. Projects included: ►Integrated a newly acquired $20M competitor into the company. Identified items to continue, arranged for space in current distribution centers, and… Show more I led and completed timeline driven projects, including new product rollouts, acquisitions, expansions, and the annual charity golf tournament. I managed teams of up to 20 people from varied departments and organizational levels and was the contact person for communication between internal and external project partners. Projects included: ►Integrated a newly acquired $20M competitor into the company. Identified items to continue, arranged for space in current distribution centers, and managed transfer of items from San Diego, CA, to Phoenix, AZ. ►Managed the construction of a 40K square foot, $200K warehouse in National City, CA. Worked with architects and construction teams; ensured all city and state building requirements were met. Relocated the 14-member operations team to the new building. ►Solicited and accepted bids for projects and approved requests for payment. Prepared budgets and financial reports and included expense reduction plans for all projects. Show less I led and completed timeline driven projects, including new product rollouts, acquisitions, expansions, and the annual charity golf tournament. I managed teams of up to 20 people from varied departments and organizational levels and was the contact person for communication between internal and external project partners. Projects included: ►Integrated a newly acquired $20M competitor into the company. Identified items to continue, arranged for space in current distribution centers, and… Show more I led and completed timeline driven projects, including new product rollouts, acquisitions, expansions, and the annual charity golf tournament. I managed teams of up to 20 people from varied departments and organizational levels and was the contact person for communication between internal and external project partners. Projects included: ►Integrated a newly acquired $20M competitor into the company. Identified items to continue, arranged for space in current distribution centers, and managed transfer of items from San Diego, CA, to Phoenix, AZ. ►Managed the construction of a 40K square foot, $200K warehouse in National City, CA. Worked with architects and construction teams; ensured all city and state building requirements were met. Relocated the 14-member operations team to the new building. ►Solicited and accepted bids for projects and approved requests for payment. Prepared budgets and financial reports and included expense reduction plans for all projects. Show less



Albertsons Companies

• Retail
• 700 & Above Employee

• Project Manager

  • Jun 1993 - Oct 2002

  I was promoted through multiple positions for Albertsons, serving in store management and then as Marketing Support Manager and Senior Buyer for Corporate. As an Operations Manager, I managed 25K square foot of drug store space and personnel in multiple locations. I was promoted through multiple positions for Albertsons, serving in store management and then as Marketing Support Manager and Senior Buyer for Corporate. As an Operations Manager, I managed 25K square foot of drug store space and personnel in multiple locations.