Manager Sustainability Risk & Compliance

• Apr 2022 - Present

Senior Compliance Advisor

• Apr 2020 - Apr 2022

Compliance Advisor

• Aug 2019 - Apr 2020

Ramp Services Manager

• Aug 2018 - Jul 2019

Swissport is the world’s leading provider of ground and air cargo services, with a workforce of 68,000 at 315 airports in 50 countries. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with innovative solutions and a superior service experience of consistent quality around the globe”. Job Summary The core purpose of the Ramp Services Manager is to lead a large team of ramp service team members including Duty Managers, Supervisors and Trainers. This involves maximising performance and culture across the areas of safety, efficiency and reliability and continuously exceeding the service delivery expectations of Swissport’s clients (airlines) and their customers. With a focus on continuous development and improvement initiatives in business and operational performance, you will also build and maintain strong teams with a ‘Can Do, Will Do’ attitude ensuring our employees feel valued, recognised and engaged.

Ramp Services Manager

• Feb 2017 - Aug 2018

Ramp Operations Supervisor

• Mar 2016 - Feb 2017

Aerocare is the largest aviation ground handler within the Australian and New Zealand region, which provides airline customers the highest levels of service, accountability, efficiency and reliability, in an ever challenging, highly competitive and constantly changing market.Roles & Responsibilities:• Ongoing communication, planning and reporting around business performance and continues improvement processes.• Liaise with other Ramp and Customer Service Supervisors on a continuous basis to ensure continuity of service.• Develop effective working relationships.• Set goals and performance targets, coaching and development to deliver superior performance.• Deal with/communicate with equivalent client/ contractors/airport tenants/regulatory representatives as directed by Manager Airport Services.• Responsible for staff discipline and adherence to Aerocare, client and regulatory procedures and policies.• Handling of staff grievances and concerns at the coal-face level.• Conduct appraisals on individual performance.• Lead by example and foster the Aerocare ‘Can Do, Will Do’ culture.• Lead a culture that values equality, fairness, and transparency and zero tolerance for bullying, discrimination and harassment.• Supervision of simultaneous flights scheduled, on a regular basis.• Demonstrate leadership, decision making, planning and organisational skills to efficiently meet performance requirements.• Maintain a safe working environment.• Coordinate shift contingency requirements.• Accurate collection of shift reporting details.• Complete all documentation accurately and in an efficient manner.• Identify ways to improve efficiency, quality and safety.• Drive performance to ensure the team achieves defined key performance criteria including but not limited to on-time performance, mishandled baggage, service, audit performanceand labour budgets.• Provide OH&S supervision and guidance.

Training, Safety & Compliance Standards Coordinator

• Sep 2013 - Mar 2016

Duty Manager

• Jun 2010 - Sep 2013

Customer Service / Ramp Operations Supervisor

• Dec 2009 - Jun 2010

Customer Service / Baggage Handling

• Sep 2008 - Dec 2009