Experience

Studaro

• Belgium
• Business Consulting and Services
• 1 - 100 Employee

• Senior Talent coach

  • Jun 2022 - Present

• Junior matchmaker

  • Oct 2021 - Present



Mifratel

• Belgium
• Consumer Services
• 1 - 100 Employee

• Backoffice Employee

  • 2016 - 2018

  Mifratel (Yource) is leading provider of customer contact services in the Benelux completed with near- and offshoring facilities within and outside Europe. My job contained a healthy mix of customer services and administration for Proximus, a mobile telecommunications company. On a daily basis I received about 50 cases and orders that were yet to be resolved by other departments. From products that needed to be included in already existing customer packs, to contract takeovers. (using PNI, OMS and S@lto) Another part of my job was handling questions and complaints. Always making sure the customer was 100% satisfied with the solution we suggested. Show less



BISS

• IT Services and IT Consulting
• 1 - 100 Employee

• Agenda planner

  • 2016 - 2016

  Callcenter in Gent (Belgium) Customer service representative and agenda planner for Total Energy. Every day started with several phonecalls. Outgoing calls to new potential clients carefully picked out by the Total database. (using Vocalcom) Making appointments for our representatives so that they could inform and sell our products, taking in consideration their distance and capacity. Another part of my job was noticing issues or handling complaints for existing customers or new potential customers. Show less