Stephany Tai
Customer Services Officer, Venue Operations (Performing Arts) at West Kowloon Cultural District Authority- Claim this Profile
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Bio
Experience
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West Kowloon Cultural District Authority
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Hong Kong
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Museums
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200 - 300 Employee
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Customer Services Officer, Venue Operations (Performing Arts)
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Sep 2022 - Present
- Delivered coordination and assistance for organising Freespace Jazz Fest 2022 and HKT x WEST K POPFEST 2023 - Maintained smooth operation of the performing arts venues and events by delivering excellent customer services - Responded to emergency situations and difficult guests issues - Executed shows and indoor, outdoor and off-site event overall operation logistics - Provided administration support for operation requirement - Delivered coordination and assistance for organising Freespace Jazz Fest 2022 and HKT x WEST K POPFEST 2023 - Maintained smooth operation of the performing arts venues and events by delivering excellent customer services - Responded to emergency situations and difficult guests issues - Executed shows and indoor, outdoor and off-site event overall operation logistics - Provided administration support for operation requirement
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Hong Kong Chinese Orchestra
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Musicians
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1 - 100 Employee
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Programme Executive
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Feb 2022 - Aug 2022
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Performing Arts Intern (Venue Operations)
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Jun 2021 - Dec 2021
- Delivered coordination and assistance for organising Freespace Jazz Fest 2021 - Maintained smooth operation of the performing arts venues and events by delivering excellent customer services - Provided operation, event and administration support - Delivered coordination and assistance for organising Freespace Jazz Fest 2021 - Maintained smooth operation of the performing arts venues and events by delivering excellent customer services - Provided operation, event and administration support
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Harbour City Estates Limited
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Hong Kong
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Real Estate
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1 - 100 Employee
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Event Assistant
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Aug 2016 - May 2021
- Maintained and managed event database and files - Handled customers' general enquiries and complaints - Provided leadership and onsite supervision for the event helpers - Assisted and supported in the operation of promotional events - Maintained and managed event database and files - Handled customers' general enquiries and complaints - Provided leadership and onsite supervision for the event helpers - Assisted and supported in the operation of promotional events
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Education
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2019 - 2020
The University of Sheffield
Master of Arts - MA, Digital Media and Society -
2018 - 2019
University of Portsmouth
Bachelor of Arts - BA, International Business Communication
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