Experience

ESI Edgebanding Services, Inc.

• United States
• Building Materials
• 1 - 100 Employee

• Inside Sales Team Leader

  • Sep 2018 - Present

  -Service existing accounts on regular basis to maximize revenue. -Evaluate inventory and delivery needs, optimizing strategies to meet customer demands. -Interact with problematic accounts, helping to build lasting rapport and boosting revenue opportunities. -Establish fair pricing structures and finalized contracts to complete purchase agreements with building industry customers. -Compute total costs and profit requirements for customer sales to provide accurate pricing. -Liaise with customers, management and sales team to better understand customer needs and recommend appropriate solutions. -Proactively manage client correspondence and recorded all tracking and communications. -Answer inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations. Avg 40 inbound calls daily. Show less



Independent Business Owner

• Wellness and Fitness Services
• 1 - 100 Employee

• Independent Consultant

  • Apr 2002 - Present

  -Establish and administer annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives. -Set, enforce and optimize internal policies to maintain efficiency and responsiveness to demands. -Apply performance data to evaluate and improve operations, target current business conditions and forecast needs. -Maintain routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings. -Maximize business potential by providing excellent customer service and ensuring 96% client retention. -Service existing accounts on regular basis to maximize revenue. -Monitor weekly sales to write reports for senior leadership and streamline operational processes. -Collect, arrange and input information into database system. -Review invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval. -Apply core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines. -Monitor, verify and approve invoices and reviewed balances using financial software to assess balance sheet for variances. -Apply proper codes to invoices, files and receipts to keep records organized and easily searchable. -Eliminate discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements. -Execute billing tasks and recorded information in company databases. -Reconcile past due accounts achieving 97% reduction in outstanding invoice. -Manage customer data base of 250 customers. -Mentor team of 40 business owners. Show less



SanMar

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Account Executive

  • Apr 2016 - Sep 2018

  -Identified new business opportunities through cold calling, networking, marketing and prospective database leads. -Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies. -Strengthened customer relationships with proactive and collaborative approach to managing needs for 120 roster clients. -Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction. -Delivered cutting-edge services to clients to secure additional business and grow revenue streams. -Managed $7.5 Million book of business with Custom Apparel customers. -Met and exceeded service level goals by identifying and achieving standards and expectations. -99% accuracy rating; average 50 inbound calls daily, 10 outbound calls daily. -Mentor to 5 new team members. -Fast track training for Supervisor program and Quality Assurance team. Show less



REI

• United Arab Emirates
• Information Technology & Services

• Call Center Specialist

  • Oct 2015 - Apr 2016

  -Assist co-op members and shoppers with product information. -Direct callers to other departments as needs present. -Maintain membership data, advise on dividend status. -Facilitate phone orders, advise on web ordering, order status, tracking. -Professional and efficient handling of inbound center calls. -Handle callers needs beginning to end, handling escalation needs in a single, positive call interaction. -Work proactively to meet S/CS department goals. -Provide in-call instruction on ordering and online shopping processes. Show less



Facets

• France
• Events Services
• 1 - 100 Employee

• Owner

  • Feb 2005 - Jan 2006

  -Daily operation of an independent jewelry store offering new products, repairs, and appraisals. -Development of business plan and mission statement to secure business financing. -Store layout, equipment acquisition, security concerns, display and marketing of business. -Identify beneficial vendors. -Inventory acquisition and quality control. -Daily, weekly and monthly cash flow analysis and reconciliation, monthly and annual business tax reporting, as well as all AP, AR, P&L, and financial forecasting. -Develop marketing campaigns to expand customer base. -Ongoing customer service follow up. -Oversight of repair work and special ordering. -Work with local businesses for cross marketing opportunities. -Develop special events and marketing for community events in conjunction with the Auburn Downtown Assoc., Chamber of Commerce, and Auburn Good Ol’ Days Festival coordinators. Show less



Pacific Medicaid Service, Inc.

• United States
• Hospitals and Health Care

• Patient Advocate

  • Feb 1999 - May 2003

  -Assist 15 client hospitals as primary contact and authorized representative for uninsured and under insured patients. -Objective was to obtain medical assistance, benefits, and funding to pay incurred charges. -Aid patients in DSHS process: gather/develop application materials, preparation of verifications, submitting medical records. -Use knowledge of aid programs to evaluate program eligibility. -Use automated system to track application progress. -Represented clients at Fair Hearings if claim reconsideration needed. -Assist families of deceased patients in applying for SSI/SSDI. -Recognize and troubleshoot the needs of hospital Financial Counselors, business office staff, managers and directors. -Develop and nurture working rapport with case workers within DSHS to meet the client patient’s needs. -Assist and train new advocates. -Meet bi-weekly with off-site supervisor to ensure client hospitals needs were being met. Show less