Experience

SPORTS CLIPS

• Customer Service Manger; Cosmetologist



Circle Furniture

• United States
• Retail Furniture and Home Furnishings
• 1 - 100 Employee

• Design Consultant

  • Oct 2019 - Present

  Framingham



Waxing The City

• United States
• Wellness and Fitness Services
• 200 - 300 Employee

• Cosmetology Specialist

  • Dec 2017 - Aug 2019

  Natick, Ma



Z Gallerie

• United States
• Retail
• 700 & Above Employee

• Associate Manager

  • Aug 2018 - Apr 2019



Supercuts

• United States
• Retail
• 700 & Above Employee

• Hairstylist ; customer service

  • May 2012 - Oct 2014

  Keep work stations clean and sanitize tools such as scissors and combs. Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors. Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Update and maintain… Show more Keep work stations clean and sanitize tools such as scissors and combs. Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors. Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Update and maintain customer information records, such as beauty services provided. Inventory stock and reorder when inventory drops to a specified level. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Operate cash registers to receive payments from patrons. Plan and prepare work schedules and keep records of employees' work schedules and time cards. Demonstrate and sell hair care products and cosmetics. Review inventory and sales records to prepare reports for management and budget departments. Shape eyebrows and remove facial hair, using depilatory cream, tweezers, electrolysis or wax. Train or supervise other hairstylists, hairdressers and assistants. Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Adhered to all confidentiality requirements at all times. Met all customer call guidelines including service levels, handle time and productivity.

• HR Supervisor

  • Oct 2010 - May 2012

  Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives. Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials. Evaluate training materials prepared by instructors, such as outlines, text, or handouts. Design, plan, organize and direct orientation and training for employees or customers of industrial or;… Show more Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives. Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials. Evaluate training materials prepared by instructors, such as outlines, text, or handouts. Design, plan, organize and direct orientation and training for employees or customers of industrial or; commercial establishment. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.



Old Navy

• United States
• Retail
• 700 & Above Employee

• Cash Handler Customer service

  • Oct 2010 - May 2012

  Greet customers and ascertain what each customer wants or needs. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Place special orders or call other stores to find desired items. Answered product questions with up-to-date knowledge of sales and store promotions.

• Shift Supervisor

  • Oct 2010 - May 2012

  Greet customers and ascertain what each customer wants or needs. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Place special orders or call other stores to find desired items. Answered product questions with up-to-date knowledge of sales and store promotions.;… Show more Greet customers and ascertain what each customer wants or needs. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Place special orders or call other stores to find desired items. Answered product questions with up-to-date knowledge of sales and store promotions.; Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers. Adhered to all confidentiality requirements at all times. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues. Promptly responded to inquiries and requests from prospective customers. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Strong leader of customer support staff. Trained staff on operating procedures and company services. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Managed work flow to exceed quality service goals. Anticipated spa and salon guest concerns and addressed them immediately. Greeted all guests in a warm and friendly manner to create a positive first impression of the spa. Followed the pre-assigned opening and closing procedures for each spa station. Coordinated all aspects of guest services, including supply monitoring and facility maintenance. Processed guest credit card information for salon services. Followed through with client requests in a timely manner.