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Experience

    • United Arab Emirates
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Head of Operations
      • Mar 2023 - Present
    • Canada
    • Advertising Services
    • 1 - 100 Employee
    • Head of People
      • Aug 2020 - Mar 2023
    • Project Manager
      • Nov 2017 - May 2020

      Project management: – inventory adjustment, ordering parts, assessing equipment needs based on final services/menu offerings, kept project hours per employee, ensured projects were delivered on time and budget - Provided final walk through of products with clients, outlining features, how to operate and how to troubleshoot - Sales and Customer Service - Managed vehicle rentals, repairs and builds outs (from conception to delivery) - Built rapports with all suppliers and distributors to ensure best rates and turn around times on parts, pieces and equipment. - Investigated new-to-market products to consistently offer the latest and greatest to clients Marketing: – created all graphics for the company (print and web)- sales material, instructional flyers, product sheets, instructional manual for each custom vehicle - Website management and upkeep Social Media – created and posted on all company’s social platforms – Facebook, Instagram, Twitter - Completed regular competitive analysis on the competition Bookkeeping: – reconciliations, expenses, AR, AP, - Investigated new Software programs to aid in company efficiency - Customer relationship management (CRM), Enterprise resource planning (ERM), web-based AutoCAD program - Assembled a master mobile regulation catalog for all of North America ensuring each vehicle conforms to local regulations within the district they will be operating. Obtained a National Safety Mark (NSM) with Transport Canada for the Company

    • Canada
    • Food and Beverage Services
    • 1 - 100 Employee
    • Project Manager
      • Jun 2014 - Aug 2017

      Construction Management: Responsible for the entire construction process while managing a team of internal & external resources with the objective of delivering all the assigned projects on time and on budget. - Lead all construction related tasks and provided post construction summary - Troubleshooted all issues and risks affecting the assigned projects - Manage and maintained a strong partnership with franchisees, operation teams, marketing teams and third party vendors - Developed policies/procedures for the department to meet strategic and branding objectives while maintaining current standards among new/existing stores and mobiles - Direct the implementation of design strategies for franchisees renovation renewals including developing site requirements, scheduling and production of individual property evaluations and plan reviews, negotiations with franchisees regarding the scope and timing of work requirements - Collaborated with multiple manufacturers to develop and design mobile units for best efficiency and cost Branding and Development: - Development & maintenance of the design element & brand standards for system-wide standards on overall store, mobile design, architecture and engineering - Developed sales manuals outlining process, franchise standards and sales specs - Developed Master spec guide containing all brand standards for build outs and construction - Reviewed legal and lease agreements and provided necessary information to obtain municipal and landlord approvals - Interviewed potential franchise candidates and reviewed construction/branding aspects - Managed and organized all aspects of large trade shows (IAAPA, IFE, NRA, CFA) - Independently complete special projects (assessing competitive data, brainstorming new ideas, developing innovative organizational tools, researching trends, planning and implementing targeted programs to food service partners and new business development initiatives)

    • United States
    • Photography
    • 1 - 100 Employee
    • Project Manager/Producer
      • Jun 2012 - Apr 2014

      - Initiated job creation through client contact, prepared estimates if not already contracted, facilitate schedule requests within production teams, which included set assignments, and leading Pre-Production meetings - Ensured final production list was set, participated in quality control checkpoints and validated completion - Managed change requests and communication throughout the project which included client requested changes and negotiating schedule adjustments. This also included recognizing, capturing, and negotiating opportunities that were outside the original scope or contract - Responsible for the oversight of all job forms and project document creation to ensure timely completion and accuracy through the lifecycle of the projects. (i.e.: model releases, expense sheets, and time tracking) - Confirmed to the production team and back to the client the final deliverable - Conducted project post mortem team meetings to implement action plans around improvements - Completed and communicated project status externally with client and internally with executive and production teams. Including electronic documentation - Managed budgets, reconciliation and invoicing to the client in a timely manner based on the contract or completion of the job - Facilitated possession of client’s samples by ensuring product is received, confirmed into the studios workflow production systems, could be located during production workflow, and ensured product was checked out and returned to client

    • Sr Marketing & Graphic / Lead Coordinator
      • Sep 2009 - Mar 2012

      - Coordinated with designers for each season’s collection; colors, designs, fabric, helped develop tech packs etc. - Arranged PO with buyers, created price and line sheets - Forward quantities and tech packs to manufacturer (domestic and/or overseas) - Followed all fit samples (confirmed specs, lab dips, strike offs etc.) - Followed up on production, ensured delivery dates were respected and all shipments met customer requirements (pick/pack, price tickets, UPCs, main, COO and content labels etc.) - Created ASNs, arranged custom clearance and transport to customer - Analyzed sales, monitored inventory - Invoiced, followed up on payments, recouped 500K+ in proof of deliveries - Graphics - Catalogs, logos, hangtags, labels, business cards, illustrator drawings, line sheets Oct ’11 – Mar ‘12 Lead Correspondent to Gilt for Rosegold, Avaleigh and Keiran D’Allison’s lines. Oct ’10 – Mar ‘12 Lead liaison to Amazon, HK and New Balance for the HKNB and HK lines sold exclusively on Amazon.com. Aug ’10 – Feb ‘11 Managed Neiman Marcus and Nordstrom private label productions. Nov ’09 – Jun ’11 Lead Coordinator for Destination Maternity/Heidi Klum maternity lines Loved and Lavish. Sept ’09 – Oct ’10 - Reception - Shipping, Import/Export, HTS Codes - Invoicing, A/R - Customer Service - Personal Assistance - Arranging travel and accommodations for president as well as various colleagues - Keeping president’s appointments and meetings - Lead correspondent to the president (email liaison)

    • Argentina
    • Photography
    • 1 - 100 Employee
    • VP Operations
      • Feb 2009 - Aug 2009

      - Lead sourcing (finding companies to fit event demographics) - Organized productions of TV spots and scheduling with clients - Created paper work for events (PDF with stats, Banned lists, contracts etc), any sales material needed for sales representatives - Graphics - Created all Proof of Performances (affidavits), Created logo and stationary/helped in branding process - Accounts Payable/Accounts Receivable - Bookkeeping (expenses, finances etc) - Receptionist, data entry - Human resources (set up interviews, kept track of staff hours, vacations etc) - Handled all shipments (inbound and outbound) via various courier services

    • Advertising Services
    • 1 - 100 Employee
    • Marketing/Personal Assistant
      • Aug 2008 - Jan 2009

      - Sent out Invoices and kept track of barter deals - Assisted clients with any special requests - Kept event status up to date hour to hour - Filled out all documentation for each sale - Helped organize company’s magazine parties - Graphics - created all Proof of Performances (affidavits) - Receptionist, Data entry - Personal Assistant to CEO, VP Operations and Sales Director - Dealt with all personal finances for Sales Director - Human resources (set up interviews, kept track of staff hours, vacations etc) - Handled all shipments (inbound and outbound) via various courier services

    • Consumer Goods
    • Marketing Assistant/Graphics
      • May 2007 - Jul 2008

      - Advertising/Marketing - Traffic scheduling, Sale Analysis, Commercial upkeep, Brand allocations etc. - Graphics - Maintained/Created sale sheets, Presentation preparation, logos, brochures etc. - Customer Service - Attended to all customer questions, comments, feedback, refunds - Receptionist, Data entry - Handled all shipments (inbound and outbound) via various courier services - Kept inventory up-to-date - Helped in creating/organizing POs - Advertising/Marketing - Traffic scheduling, Sale Analysis, Commercial upkeep, Brand allocations etc. - Graphics - Maintained/Created sale sheets, Presentation preparation, logos, brochures etc. - Customer Service - Attended to all customer questions, comments, feedback, refunds - Receptionist, Data entry - Handled all shipments (inbound and outbound) via various courier services - Kept inventory up-to-date - Helped in creating/organizing POs

    • United States
    • Manufacturing
    • Receptionist/Logistics/Graphics
      • Nov 2003 - Sep 2005

      - Customer Service - Served all retailer's/customer's problems/questions/requests - Authorized returns/repairs exchanges of merchandise - Data Entry - Accounting: Assisted credit manager with monthly reports, Invoicing - Handled all shipments (inbound and outbound) via various courier services - Assisted in the shipping department with inventory and POs - Customer Service - Served all retailer's/customer's problems/questions/requests - Authorized returns/repairs exchanges of merchandise - Data Entry - Accounting: Assisted credit manager with monthly reports, Invoicing - Handled all shipments (inbound and outbound) via various courier services - Assisted in the shipping department with inventory and POs

Education

  • The Art Institute of Toronto
    Digital Design
    2005 - 2006

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