Experience

Hunt Club

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Chief Operating Officer

  • Jan 2021 - Jun 2023

  Chicago, Illinois, United States



FourKites, Inc.

• United States
• Software Development
• 500 - 600 Employee

• Chief Operating Officer

  • Jul 2015 - Dec 2020

  Greater Chicago Area



Zenefits

• United States
• Human Resources Services
• 200 - 300 Employee

• Head of Client Support

  • Jan 2014 - Jun 2015

  San Francisco Bay Area Scaled the Client Support team from one to 200+ employees across two states, providing high quality and efficient support in a complex industry. Responsibilities evolved as team grew. Defined the role as an individual contributor, recruited and trained new hires, and owned the escalation process. Built out a management structure, training program, and quality evaluation system to support a growing team. Refined process as the company grows, defining and improving KPIs, and planning ahead… Show more Scaled the Client Support team from one to 200+ employees across two states, providing high quality and efficient support in a complex industry. Responsibilities evolved as team grew. Defined the role as an individual contributor, recruited and trained new hires, and owned the escalation process. Built out a management structure, training program, and quality evaluation system to support a growing team. Refined process as the company grows, defining and improving KPIs, and planning ahead for the infrastructure needed to maintain high quality work in a team that added 30 people per month. Show less



McMaster-Carr

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Senior Manager, Software Development

  • Nov 2012 - Dec 2013

  Chicago, IL

• Senior Manager, Warehousing & Shipping, Sales Operations, and Customer Support

  • May 2008 - Nov 2012

• Management Trainee, Software Development

  • Jun 2007 - May 2008