Experience

Hilton Cabana Miami Beach

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Manager/Marketing & Sales

  • Apr 2017 - Present

  • Supervising hotel staff; managing admin, custodial, and front desk associates.• Recruitment of external staff, performing qualification analysis, conducting phone screenings, and scheduling on site interviews.• Networking with industry contacts, association memberships and associates.• Built relationships with customers and the community to promote long term business growth.• Utilized CRM database for notation, contacts, and maintenance of staff/candidates/sales figures: Track… • Supervising hotel staff; managing admin, custodial, and front desk associates.• Recruitment of external staff, performing qualification analysis, conducting phone screenings, and scheduling on site interviews.• Networking with industry contacts, association memberships and associates.• Built relationships with customers and the community to promote long term business growth.• Utilized CRM database for notation, contacts, and maintenance of staff/candidates/sales figures: Track key dates and deadlines and kept specific personnel lists.• Handled recruitment, training, payroll, and safety policies for new/current employees.• Managed all administrative functions such as filing, faxing, managing outlook calendar, scheduling interviews, sending, and receiving follow up emails and relationship building.• Conducted telephone interview/screenings to qualify candidates and align skills based on the client’s needs and wants, set up face to face interviews, followed up, closed.• Conducted sales calls with those interested in package deals and promotions. Show more Show less



Feel The Heal

• Sri Lanka
• Mental Health Care

• Sales And Marketing Specialist

  • Jan 2013 - Apr 2017

  • Managed and trained employees on proper company procedures – coached employees when necessary on steps that needed to be taken to achieve proficiency.• Performed preliminary interviews for applicants and processed applications for further consideration.• Developed sales goals and created action plans with individual employees on how to reach individual goals – reviewed progress daily and coached when necessary.• Managed inventory by performing daily audits and decided necessary… • Managed and trained employees on proper company procedures – coached employees when necessary on steps that needed to be taken to achieve proficiency.• Performed preliminary interviews for applicants and processed applications for further consideration.• Developed sales goals and created action plans with individual employees on how to reach individual goals – reviewed progress daily and coached when necessary.• Managed inventory by performing daily audits and decided necessary inventory levels for products based on daily and weekly sales.• Met Feel The Heal’s customer service standards while interacting with customers – processed transactions, resolved complaints, and enrolled customers in company’s rewards program. Show more Show less