Experience

Icon Auto Glass

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Specialist

  • Jul 2020 - Present

  Manage sales agents in sales goals and processes. Coaching and maintaining work flow Manage sales agents in sales goals and processes. Coaching and maintaining work flow



Superior Home Improvement LLC

• United States
• Construction
• 1 - 100 Employee

• Appointment Setter

  • Jul 2012 - Present

  Cold call leads to set appointments for ECP program and sales guys to go give estimate. Cold call leads to set appointments for ECP program and sales guys to go give estimate.



Techna Glass Inc.

• United States
• Automotive
• 1 - 100 Employee

• Senior Sales Associate

  • Dec 2016 - Jul 2020

  I started on a web level dialing out web quotes for auto glass replacement. I quickly moved up the sales levels to a senior sales agent. I Became a senior in 6 months at the job that some being there 5+ years had still not made. I did this by achieving the numbers that senior agents were and maintaining those every month. My first year at company I made the million dollar club. Making the company over a million in revenue in a year. I am the first girl that ever has made this club and also doing there first year at the job. There is only 6 in the company that have made this club and 3 have been here for 15+ years. I then made it again my second year and well on my way to making it again this year. I always exceed sales goals given. Show less



Fusion BPO Services

• United States
• Software Development
• 700 & Above Employee

• Sales Floor Team Member / Team lead

  • Jul 2015 - Nov 2016

  walk the floor providing floor support to our agents with questions,Take supervisor calls.One on one weekly Coaching and weekly progress reports. Prepare and deliver reports. Also I take and assist customers with problems on orders, Place orders Up sell and meet quality expectations Accomplishments I have already been recommended for a supervisor position. Skills Used Customer service, phone skills, navigating several programs at once. Transferred to direct sales call floor to be a sales agent after about 6 months. Here I would take inbound call from Customer on all AT&T services including Direct TV. Would sell , up sell, and save the sale in some occasions. I would meet and exceed conversion expectations while maintaining a quality control set by AT&T. Show less



Strategic IT Staffing, LLC

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2012 - Dec 2014

  I have worked for Medasourse as well as the Marriott doing different assignments for strategic off and on I have worked for Medasourse as well as the Marriott doing different assignments for strategic off and on



PIC Public Intrests Comm

• Customer Service

  • 2011 - 2012

  Called outbound leads for non profit organizations Called outbound leads for non profit organizations



O'Currance Teleservices, Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Sales

  • Sep 2008 - Apr 2009

  take inbound sales orders, and up selling. take inbound sales orders, and up selling.



Premier Mentoring

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Save the sales, Billing

  • Apr 2006 - Jan 2008

  Take inbound customer calls, resolve billing and shipping issues. Customer retention. Take inbound customer calls, resolve billing and shipping issues. Customer retention.



Trendwest Resorts

• Travel Arrangements
• 1 - 100 Employee

• Appointment setter

  • May 2005 - Apr 2006

  Outbound lead calling to set appointments for sales associates. Outbound lead calling to set appointments for sales associates.