Experience

BCS IT & Data Center Asset Disposition
• Information Technology & Services
• 1 - 100 Employee
• Customer Service Manager - IT Asset Disposition

  • Jul 2019 - Present

ITAMD / Tech-Resale
• Senior Contracts Specialist

  • Nov 2018 - Present

METech Recycling
• United States
• Technology, Information and Internet
• 1 - 100 Employee
• Customer Service Rep/Inside Sales

  • Oct 2016 - Oct 2018


LifeSpan Technology

• United States
• Information Technology & Services
• 1 - 100 Employee

• Client Account Manager II

  • Oct 2012 - Oct 2016

  Performed administrative support functions to assist the Senior VP of the West Coast, the VP of Sales, and Lead Account Sales Managers of the Central United States; to include contract management, processing pickup, logistics coordination, plant instructions for materials, accurate billing and producing the Certificates of Destruction and custom audits.  Liaison for the top 10 Global accounts ensuring #1 customer satisfaction – worked the Government accounts as well.  Successfully led company through 4 data base changes in 4 years, supplying management with insight to processes and ensuring flows between systems went smoothly and every aspect was captured so that the accounts didn’t suffer. Show less



Qwest Communications

• Customer Account Manager III / Inside Sales

  • 2009 - 2012

  Responsible to drive business growth, capitalize on new revenue potential and managed all aspects of daily business operations. Territory estimated at $2 million in annual revenue  Lead all prospecting and sales-related activities within account base to grow 130% net new revenue.  Responsible for $30M revenue stream for 15 direct reports. Responsible to drive business growth, capitalize on new revenue potential and managed all aspects of daily business operations. Territory estimated at $2 million in annual revenue  Lead all prospecting and sales-related activities within account base to grow 130% net new revenue.  Responsible for $30M revenue stream for 15 direct reports.



TBC Corporation / Big O Tires Wholesale

• Customer Account Manager / Inside Sales

  • 2006 - 2008

  Accountable for approximately 200 inbound plus outbound calls with 100% accuracy  Selected by the Regional Business Manager, Wholesale Manager, Outside Sales Representative's, and Franchisee's as Customer First Advocate; "Anticipating the Customer's needs prior to them asking", and "going the extra mile" Accountable for approximately 200 inbound plus outbound calls with 100% accuracy  Selected by the Regional Business Manager, Wholesale Manager, Outside Sales Representative's, and Franchisee's as Customer First Advocate; "Anticipating the Customer's needs prior to them asking", and "going the extra mile"



Agilent Technologies

• Biotechnology Research
• 700 & Above Employee

• Volume On-Site Calibrations / Client Program Manager

  • 2000 - 2006

  Liaison between 6 Field Engineers and their Account Base  Volume On-Site Calibrations Quote Desk Administrator/Billing  Successfully managed: Quotes, Orders, and End of Month Billing within turnaround time parameters established for team, and proactively sought out assistance when needed from peers Liaison between 6 Field Engineers and their Account Base  Volume On-Site Calibrations Quote Desk Administrator/Billing  Successfully managed: Quotes, Orders, and End of Month Billing within turnaround time parameters established for team, and proactively sought out assistance when needed from peers