Stephanie Emmert, CVBL
Veterinary Practice Manager at Dupont Veterinary Clinic- Claim this Profile
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Topline Score
Bio
Katie Caruso
Stephanie is welcoming, hard working, and knowledgeable. She is communicative and an asset to any team.
Katie Caruso
Stephanie is welcoming, hard working, and knowledgeable. She is communicative and an asset to any team.
Katie Caruso
Stephanie is welcoming, hard working, and knowledgeable. She is communicative and an asset to any team.
Katie Caruso
Stephanie is welcoming, hard working, and knowledgeable. She is communicative and an asset to any team.
Credentials
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Certificate in Expert Training
Animal Care TechnologiesApr, 2023- Nov, 2024 -
Fear Free Certified Professional
Fear Free, LLCOct, 2022- Nov, 2024 -
Employee Engagement
LinkedInMay, 2022- Nov, 2024 -
How to Build Credibility as a Leader
LinkedInMay, 2022- Nov, 2024 -
Meeting Facilitation
LinkedInMay, 2022- Nov, 2024 -
Rules for Rising Leaders
LinkedInMay, 2022- Nov, 2024 -
Working with High-Conflict People as a Manager
LinkedInMay, 2022- Nov, 2024 -
Communication Foundations
LinkedInApr, 2022- Nov, 2024 -
QuickBooks Certified User
QuickBooks CompanyApr, 2019- Nov, 2024 -
Certified Veterinary Business Leader
North American Veterinary Community (NAVC)Jun, 2023- Nov, 2024
Experience
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Dupont Veterinary Clinic
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United States
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Veterinary Services
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1 - 100 Employee
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Veterinary Practice Manager
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May 2022 - Present
My primary focus as Practice Manager of the Dupont Veterinary Clinic is on collaborating with my leadership team to set goals that align with the owners’ and stakeholders’ objectives. I support them by developing and implementing strategies to help the team meet targets. My favorite part of my role is providing coaching, guidance and inspiration to help my team members reach their potential, growing a department with a new team in the process. Highlights include: Oversee the flow of $3.7 Million Veterinary Clinic (5 Full-Time Veterinarians and 25 plus additional staff), maintaining an adequate ratio of staff to Veterinarians during high traffic hours Schedule and oversee hospital and department meetings and provide internal and external continuing education for Veterinarians and other staff (Veterinary Techs, Veterinary Assistants, Managers, and Client Service Representatives) Incorporated Fear Free practice within the hospital by having employees become Fear Free certified Support top talent identification processes by interviewing candidates and executing all Human Resources steps Created Standards of Care with an internal leadership team to maximize revenue with a focus on medical excellence Advise senior leadership during the executive decision-making process, generating reports on metrics to recommend corrective action and improvements Show less
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CityPaws Animal Hospital
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Washington, District of Columbia, United States
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Practice Manager / Business Manager
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Jun 2016 - May 2022
At CityPaws, a well respected female owned business that practices high-quality medicine, I was part of the new growth of the organization, as the owners had just opened a second location and were seeking an additional practice leader to support the growth of the new and existing team. I studied how to support my team to find their strengths and passions and mentored a member of the team for a management promotion. Highlights Include: Collaborated with the Medical Director in all aspects of the hospital to provide leadership, create a positive work culture, and drive revenue growth (hospital had 9 Full-Time Veterinarians, 37 other staff members) Sustained hospital profitability during COVID pandemic with zero turn over while keeping staff and clients safe and meeting increased demand for new clients Maintained financial records of multi-million-dollar practice by recording day-to-day financial transactions, reconciling end of day reports, reporting and correcting discrepancies, drawing up financial statements (profit/loss, budget vs. actual, balance sheet), and managing accounts payable and accounts receivable Coached and trained high performing staff members and advanced them into supervisor roles (e.g., trained a technician supervisor that I promoted to manage one of our locations) Provided strategic planning for business growth, allowing employees to receive monthly bonuses based on sales growth each month and stakeholder’s growth investment Created partnerships with city non-profit rescue groups, building awareness to the rescue while marketing the hospital and its services Incorporated an online scheduling system and applications which allowed our clients to easily communicate with the hospital 24/7 Show less
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Pet Partners LLC
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United States
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Veterinary Services
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1 - 100 Employee
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Practice Manager /Area Practice Manager
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May 2010 - Dec 2015
Working for Pet Partners gave me the opportunity to work for an organization that was well known for its unmatched level of professionalism and growth opportunities. What I liked most about the position was the mentorship under the CEO & CFO to learn the finance and Key Performance Indicators needed to keep my eye on the financial health of the company. The company provided me the autonomy to consistently grow the practice and develop an ownership mentality of leading the business and the team. Highlights include; Oversaw and supported multi regional practices (5 in total), traveling and supporting on site 75% of time Audited sales and operational reports to discover trends, look for discrepancies, prepare budgets and goals, and provide opportunities to coach and mentor staff Planned and executed community-based events to market the hospital and associated services Managed operation budget in accordance with company budget requirements and decreased Cost of Goods Sold by 4% and payroll by 3% in the first year Turned around “at-risk hospital” by recruiting a medical director and additional Veterinary associate, resulting in top 10% rank of revenue for the company Recognized by superiors within the company for continued revenue growth year after year, strong leadership, and exceptional client service Developed written Standards of Care to create high quality medicine for our patients and trained staff on the standards of care Led and partnered in design of building renovations to a modern facility to attract candidates, and create improved workflow for a growing practice Developed inventory processes through practice manager software to set reorder points and keep within a budgeted goal of Cost of Goods Sold Show less
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Pet Medical Center of Springfield
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Northern, Virginia, United States
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Practice Administrator
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Feb 2006 - May 2010
I took this position after meeting the owner and learning of his passion for people and their pets. As Hospital Administrator, I learned the strengths within the practice and was able to successfully work alongside the owner to build on those strengths, developing marketing efforts about our medicine and client satisfaction. Highlights include: Oversaw daily operations for practice with 3-4 Veterinarians and 20 plus staff members Reduced capital equipment expenses by researching vendor prices, reputation, and contract terms; collaborated with owner to choose and negotiate best options within budget Decreased employees’ monthly healthcare costs while increasing benefits by working with broker to find the best insurance and the lowest premiums for employees and their families Collaborated with the owner and supervisors to develop, train and coach on our company standard operating procedures Show less
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Education
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Kaplan University
Community
