Experience

EuroBic

• Portugal
• Banking
• 200 - 300 Employee

• EuroBic

  • May 2022 - Present

  • Extensive KyC analysis, involving cross examination with banking and public entities • Management of Disengagement Proposals • AML and Terrorism Funding prevention • Tools: Company tools, SIBS, AS400 • Skills: multitasking, sensitive information discretion, critical and analytical thinking • Extensive KyC analysis, involving cross examination with banking and public entities • Management of Disengagement Proposals • AML and Terrorism Funding prevention • Tools: Company tools, SIBS, AS400 • Skills: multitasking, sensitive information discretion, critical and analytical thinking



SIBS

• Portugal
• Financial Services
• 700 & Above Employee

• SIBS

  • Sep 2021 - May 2022

  • Document validation for multiple Banks • Archive organization and keep track of its necessary update, according to legal requirements • Branch follow-up and mediation to obtain legal compliance • Tools: Company tools, SIBS • Skills: multitasking, sensitive information discretion • Document validation for multiple Banks • Archive organization and keep track of its necessary update, according to legal requirements • Branch follow-up and mediation to obtain legal compliance • Tools: Company tools, SIBS • Skills: multitasking, sensitive information discretion



Jogos Santa Casa

• Portugal
• Restaurants

• Jogos Santa Casa

  • Apr 2011 - May 2021

  • Support Jogos Santa Casa’s mediators, general, technical support and dispatch • Helpline support for Elderly Loneliness • Support emergency medical service • Written complaints management • Tools: Company tools • Skills: multitasking, time management, empathic communication • Support Jogos Santa Casa’s mediators, general, technical support and dispatch • Helpline support for Elderly Loneliness • Support emergency medical service • Written complaints management • Tools: Company tools • Skills: multitasking, time management, empathic communication



EPSA Terraplanagens

• EPSA Terraplanagens

  • Feb 2010 - Jan 2011

  • Spanish employment contracts redaction • Entry and communication of employment contracts to public entities • Booking and management of mandatory employee’s health check-ups • Support TGV project • Tools: Company tools, Microsoft Office and web-based tools • Skills: multitasking, time management, basic (day-to-day) Spanish • Spanish employment contracts redaction • Entry and communication of employment contracts to public entities • Booking and management of mandatory employee’s health check-ups • Support TGV project • Tools: Company tools, Microsoft Office and web-based tools • Skills: multitasking, time management, basic (day-to-day) Spanish



UNICRE

• Portugal
• Financial Services
• 200 - 300 Employee

• UNICRE

  • May 2006 - May 2010

  • Specialized collector customer service • Account and arrears management • Tools: Company software • Skills: multitasking, sensitive information discretion, positive communication that promotes client acceptance • Specialized collector customer service • Account and arrears management • Tools: Company software • Skills: multitasking, sensitive information discretion, positive communication that promotes client acceptance



Banco Espírito Santo S.A.

• United States
• Banking

• Banco Espírito Santo S.A.

  • May 2003 - May 2006

  • Specialized customer service (banking area) • Card and account management, e-broker support • Tools: Company software, SIBS • Skills: multitasking, formal and positive communication • Specialized customer service (banking area) • Card and account management, e-broker support • Tools: Company software, SIBS • Skills: multitasking, formal and positive communication



Banco BPI

• Banking
• 700 & Above Employee

• Banco BPI

  • May 1997 - Sep 2003

  • Administrative (correspondence and governance duties) • Card management (from general to extensive fraud analysis, card cancellation, and branch support) • Tools: Company software, SIBS, Microsoft Office • Skills: multitasking, formal written communication, analytical and critical thinking • Administrative (correspondence and governance duties) • Card management (from general to extensive fraud analysis, card cancellation, and branch support) • Tools: Company software, SIBS, Microsoft Office • Skills: multitasking, formal written communication, analytical and critical thinking